TransUnion's Job Applicant Privacy Notice
What We'll Bring:
TBD
What You'll Bring:
3-5 years of experience in an IT Service Desk/ Help Desk Customer Call Center environment in consumer credit reporting or financial services. Demonstrated skills in researching and creating Knowledge Base Articles on technical solutions. Strong customer mindset and follow through on work order status, next steps and timelines on Service Level Agreements. Thinks like a customer by identifying operational improvements to better servicing and supporting the customer experience.
Impact You'll Make:
1. Provide first and second level technical support and triage by receiving, processing, and responding to work requests for timely resolutions through a variety of support channels including email, telephone, ITSM ticketing system, and email as part of the Global Technology Team.
2. Own the customer experience assessing customer support needs by guiding and assisting customers in established procedures for requesting equipment, relocations, software installation, sign on or programming changes.
3. Evaluate the nature of and complexity of call to ensure proper call handling by reviewing Knowledge Base articles and/or Standard Operating Procedures and determining whether to escalate to an elevated support team.
4. Document actions taken in ITSM ticking system; including, description of incident, troubleshooting methods performed, and final resolution.
5. Drive resolutions on behalf of the customer by following up on aging tickets assigned to other support teams helping to ensure timely work order closures.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Technician, IT Support
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
Gallery
TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
