The Role
The Technical Writer will create accurate technical documentation, collaborate with product teams, and ensure user-friendly content while standardizing existing materials.
Summary Generated by Built In
We're BlueCat—a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably—the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.
But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.
BlueCat is seeking a skilled and motivated Technical Writer to join the team. We are looking for someone who thrives in fast-paced and dynamic work environments and isn’t afraid to get test the product to understand how features work.
Responsibilities
- Determine the needs of end users of technical documentation;
- Talk with Product Managers and Product Developers, and study early product builds;
- Work with UX designers and product developers to ensure that UI text (field labels, error messages, etc.) are meaningful and error-free;
- Get hands-on with the product to ensure accurate documentation;
- Develop customer-facing documentation for new products and features, including content, charts, illustrations, etc.;
- Integrate documentation into product builds;
- Review existing documentation, and recommend edits and reorganization;
- Standardize content across platforms and media;
- Gather usability feedback Collaborate with teams across the company including Customer Success, Marketing, and Learning and Development;
Skills and Experience
- Strong English written and speaking skills;
- 3 years as a Technical Writer in software development or IT;
- Preferred but not mandatory: University degree or college diploma in English, Communications, Technical Writing or a related field;
- Proficient with FrameMaker, DITA, DITA-OT, oXygen XML Author, Git and related tools and techniques;
- Familiarity with CSS, HTTP, Javadoc, Markdown, Sphinx, PostMan, and/or Python would be a plus;
- Familiarity with Jira and Confluence would be a plus;
- Networking knowledge/experience would be a plus;
This is a full-time role with working hours from 11:00 AM to 7:00 PM.
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Skills Required
- 3 years as a Technical Writer in software development or IT
- Strong English written and speaking skills
- University degree or college diploma in English, Communications, Technical Writing or a related field
- Proficient with FrameMaker, DITA, DITA-OT, oXygen XML Author, Git
- Familiarity with CSS, HTTP, Javadoc, Markdown, Sphinx, PostMan, and/or Python
- Familiarity with Jira and Confluence
- Networking knowledge/experience
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The Company
What We Do
BlueCat is the Adaptive DNS™ company. Our mission is to help the world’s largest organizations thrive on network complexity, from the edge to the core. To do this, BlueCat re-imagined DNS. The result – Adaptive DNS™ – is a dynamic, open, secure, scalable, and automated resource that supports the most challenging digital transformation initiatives, like adoption of hybrid cloud and rapid application development.
