The Role
Create and maintain user guides, API guides, release notes, infographics, and training videos. Translate complex technical concepts into clear documentation and improve UI copy. Collaborate with product managers, developers, and customer engagement to gather information, update docs for product changes, and ensure accuracy, consistency, and documentation standards.
Summary Generated by Built In
Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.
You will collaborate closely with Data Scientists, Product Managers, and Engineers to design documentation that demystifies machine learning workflows and data analytics. Your goal is to make the sophisticated “brains” of our product accessible, articulating the value of our technology in a clear, concise, and compelling manner.
Responsibilities
- Documentation Development: Create and maintain high-quality documentation, including user guides, API references, and release notes, with a specific focus on AI/ML model configurations and data integration workflows
- Conceptual Simplification: Translate intricate concepts such as predictive analytics, neural networks, and data pipelines into digestible content for both technical and non-technical personas.
- UX & AI Writing: Review UI strings and chatbot interaction flows to ensure the user experience is intuitive and reflects the intelligence of the platform.
- Technical Accuracy: Work with SMEs to document the logic behind our Decision Skills, ensuring that data schemas and algorithmic outputs are accurately described.
- Content Strategy: Contribute to documentation standards that specifically address the unique needs of a Data Science-heavy platform.
- Lifecycle Management: Keep pace with rapid sprint cycles, ensuring documentation evolves as our AI models and data capabilities are updated.
Nice to Have
- As an experienced Technical Writer with 3-7 years of dedicated technical writing experience, you should possess the following qualifications and attributes:
- Educational Foundation: Degree in Computer Science, Technical Communication, or a related field, with a demonstrated understanding of Data Science and AI/ML fundamentals.
- Technical Literacy: Ability to read and explain technical architecture, including API structures (REST), JSON, and SQL basics.
- AI/ML Fluency: You must be comfortable discussing concepts like supervised/unsupervised learning, data modeling, and how AI-driven insights are generated.
- Exceptional Writing: Superior command of English with the ability to explain “the why” behind the data, not just “the how” of the interface.
- Tool Proficiency: Experience with modern documentation stacks (e.g., Markdown, Confluence, Gitbook, or Docs-as-Code environments).
- Analytical Mindset: A proactive approach to learning how data flows through a platform to solve complex business problems.
If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Benefits Summary
At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.
Skills Required
- Strong command of the English language with excellent grammar skills
- Exceptional writing and editing skills emphasizing clarity and conciseness
- Ability to translate complex technical concepts into user-friendly documentation
- Experience collaborating with developers, product managers, and SMEs
- Meticulous attention to detail to ensure accuracy and consistency
- 3-7 years of dedicated technical writing experience
- Degree in Technical Communication, English, or Computer Science (preferred)
- Familiarity with generative AI tools for content ideation and quality enhancement
- Understanding of software development, testing, and agile/sprint workflows
- Proficiency with documentation tools (Confluence, Gitbook, Document360, Madcap Flare, Adobe Robohelp/FrameMaker, Oxygen, Arbortext, Markdown, SnagIT, Active Presenter)
- Ability to work in a fast-paced environment, learn tools quickly, and meet deadlines
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The Company
What We Do
Aera Technology is the Cognitive Automation company that makes business agility happen. We deliver the first scalable digital platform that integrates with your existing systems to make and execute business decisions in real time. In the era of digital acceleration, Aera helps enterprises around the world transform how they respond to the ever-changing environment.
