We’re looking for a Technical Writer who will be responsible for our Support Center; the Technical Writer will create and maintain all product-related content for Studio, including (but not limited to) step-by-step guides, conceptual explanations, and product release notes. This role will report to the Senior Director of Enablement and Education and work closely with Product Management, Engineering, and Customer Education.
Responsibilities:
- Draft, edit and publish support center articles for Movable Ink’s Studio product
- Work closely with Product Management on new product feature releases and create release notes to coincide with launch
- Maintain the content architecture of the support center
- Routinely monitor existing articles for accuracy and clarity
- Analyze and report on article viewership and engagement metrics
- Adhere to Movable Ink documentation standards, practices, and procedures
Qualifications:
- 1-3+ years experience creating documentation for a B2B SaaS company
- Strong drafting, copy editing, and proofreading expertise
- Keen attention to detail
- Able to translate complex technical concepts for both expert and non-expert audiences
- Able to manage projects and deadlines across a variety of teams and stakeholders, while working on deliverables independently
Preferred Qualifications:
- Experience working in marketing technology or enterprise SaaS spaces
- Proficiency with Zendesk and Notion
- Able to develop informative material in a variety of formats, including graphics, animations, and videos
- Experience not only on the documentation side of a product, but also on interface copy
- Experience using analytics tools to measure content performance
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
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What We Do
Movable Ink personalizes every customer engagement through automation and artificial intelligence. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and achieve the optimal customer experience. Headquartered in New York City with 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, and Australia.
Why Work With Us
Look closely at any Inker and you will find that our values remain heartfelt and timeless. We seek out knowledge and cultivate our intuition. We understand that communication starts by listening, understanding, and caring about others' success. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal.
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Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
