About this opportunity:
We are seeking a Technical Writer to join our engineering team to create clear, accurate documentation for our 5G-ready, cloud-native BSS/OSS, Cloud Core and Cloud Infrastructure products, and enhance product capabilities with applied AI. You will work closely with architects, product owners, cross-functional teams to produce developer and user-facing content that helps internal teams and external customers adopt and integrate our solutions.
What you will do:
- Produce high-quality, well-structured documentation, including API reference, SDK guides, product and infrastructure documentation, user guides, help articles, knowledge-base content.
- Author and maintain OpenAPI 3-compliant API documentation and include sample code and usage examples to reduce integration friction for developers.
- Collaborate with engineers, architects, product managers and support to translate complex technical concepts into clear, consumable content.
- Review, edit and refactor existing documentation to improve structure, clarity, completeness and discoverability.
- Create and maintain documentation workflows and templates; ensure consistent style and terminology across deliverables.
- Work in Agile development cycles: attend sprint ceremonies, document new and enhanced features, and update release notes.
- Support documentation publishing and versioning processes, and coordinate with localization or compliance teams when required.
- Work effectively in remote and distributed teams across time zones.
The skills you bring:
- Proven experience as a technical writer for APIs and developer platforms, with public examples of work (URLs).
- Strong hands-on experience with OpenAPI/Swagger (OpenAPI 3) and experience producing API reference documentation.
- Ability to read and write sample code (at least one common language) and incorporate code snippets into documentation.
- Excellent written and verbal communication skills and a demonstrated ability to simplify complex topics.
- Experience authoring a range of documentation types: reference, how-to, conceptual, troubleshooting and microcontent.
- Comfortable working autonomously and as part of cross-functional, distributed teams in an Agile environment.
- Experience receiving and acting on feedback to improve documentation quality.
Desirable
- Familiarity with cloud-native concepts (Docker, Kubernetes) and telecom/5G terminology and architectures.
- Experience with documentation tools and platforms (e.g., Markdown-based static site generators, Confluence, Read the Docs, or similar).
- Knowledge of documentation automation, CI/CD for docs, and version-controlled doc repositories (Git).
AI competencies (advantageous)
- Practical understanding of generative AI and responsible use of AI-assisted writing tools.
- Experience with AI-enabled documentation platforms or copilots (e.g., Microsoft Copilot, DocuMind, or equivalents).
- Ability to use AI to accelerate content creation, editing and sample-code generation while ensuring technical accuracy and quality.
- Commitment to continuous learning about AI tooling and adapting workflows responsibly.
Work model - Hybrid - Brazil (Indaiatuba or São Paulo)
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Brazil (BR) || Indaiatuba
Req ID: 779729
Top Skills
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
