The Technical Writer will produce high-quality documentation and create technical documents and manuals, explaining complex information in a clear and concise manner. This role involves collaboration with Developers, Quality Engineers, Product Managers, and Usability Experts. The Technical Writer will report to the Technical Documentation Lead and requires technical acumen regarding instructions and proficiency in Technical Documentation Software.
Key Accountabilities:
- Make complex technical concepts easily understandable through text and visuals.
- Determine the needs of end users of Technical Documentation.
- Work with internal teams to understand the product and documentation requirements.
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
- Manage multiple priorities in a fast-paced, constantly changing environment.
- Develop innovative solutions to resolve complex tasks.
- Be an active and effective part of the team.
- Meet regularly with the line manager to review progress.
- Work effectively with other teams, units, and departments.
- Support the organization's other priority activities, when necessary.
- Represent Omilia as an ambassador.
- Minimum of 3 years of relevant experience in Technical Writing or Software Documentation.
- Please provide samples of your work.
- Proficiency in English language.
- Problem-solving ability.
- In-depth domain knowledge.
- Motivated participant and design advocate.
- Ability to handle open-ended projects that may be ambiguous or ill-defined.
- Possess a firm understanding of your space.
Nice-to-have Skills:
- Solid familiarity with Gitlab, AsciiDoc.
- Experience with Confluence.
- Experience with API Documentation.
- Experience working within the agile software development lifecycle.
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
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What We Do
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.
Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.
With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.
Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.
In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
