Technical Writer

About the role

Are you an expert with words and enjoy making complex information accessible and engaging? Glean is seeking a technical writer with experience in docs-as-code and content automation to plan, write, generate, and automate incredible documentation for our users. 

We’re looking for a great communicator, both verbal and in writing, with strong technical aptitude and the ability to learn quickly. You’re inquisitive, asking great questions and digging deep with subject matter experts to understand our platform and our users. You will create organized and professional content in partnership with R&D that is tailored to a plethora of users. You will also work closely with cross-functional team members in GTM (Sales, Customer Success, Marketing) to ensure accurate technical documentation across Glean. 

Key Responsibilities:

• Develop and maintain technical documentation, including user guides, API documentation, tutorials, and FAQs, using Docs-as-Code tools.
• Work cross functionally to collaborate with developers, product managers, and other stakeholders to gather information and ensure the accuracy of the documentation.
• Use Git and GitHub to manage documentation changes and collaborate with the team.
• Write clear, concise, and well-structured content that is easy to understand for both technical and non-technical audiences.
• Continuously improve documentation based on user feedback and changes in the product.
• Ensure consistency in terminology and style across all documentation.
• Advocate for the documentation and our customers internally.
• Lead industry trends and best practices in technical writing and Docs-as-Code methodologies.

Qualifications:

• Proven experience as a Technical Writer, preferably in a software development environment.
• Strong understanding of Docs-as-Code principles and practices.
• Excellent writing, editing, and proofreading skills.
• Ability to understand complex technical concepts and translate them into clear and concise documentation.
• Strong working familiarity with Git/GitHub.
• Experience using Linux/Unix based operating systems at the command line level.
• Familiarity with Static Site Generators, particularly React-based: Docusaurus, Mintlify, NextJs.
• Experience authoring with Markdown/MDX syntax.
• Ability to identify gaps in process and documentation and proactively close them.
• Work as part of a distributed global team across multiple time zones.
• Ability to work in-office according to a hybrid schedule.
• Bachelor's degree, preferably in Technical Writing, Computer Science, or a related field.

Preferred Qualifications:

• Experience with API documentation tools (e.g., Swagger, Postman).
• Experience with user research and usability testing.
• Javascript and React programming experience.
• Knowledge of continuous integration/continuous deployment (CI/CD) pipelines.