Jobs at Glean

Build and manage strategic European partners to drive sourced and influenced pipeline and revenue. Responsibilities include developing co-selling and co-delivery motions, recruiting and activating SI/VAR partners, creating campaigns and account-mapping plays, coaching sales teams, aligning partners to territories, and scaling processes for deal registration, contracts, MDF, approvals, and reporting. The role requires close collaboration with Sales, Solutions Engineering, Marketing, Operations, and Legal, with periodic travel across Europe.

Own monthly commission accounting, including accruals, capitalization, amortization, reconciliations, and expense recognition. Support cost of revenue close, allocations, flux analysis, revenue contract reviews, ASC 606 conclusions, audit requests, controls, documentation, and process improvements. Partner with Sales Operations, Payroll, FP&A, Tax, Legal, Finance Systems, and auditors while improving NetSuite, reporting, and automation workflows.

Build and operate Glean’s internal data platform, including ingestion pipelines, BigQuery infrastructure, transformations, governance, quality controls, observability, and access management. Partner with internal teams to create reusable, reliable, cost-efficient data capabilities. The role requires hands-on production data engineering, platform reliability, stakeholder collaboration, and operational ownership in a hybrid Bangalore environment.

Drive Product Operations for a high-growth SaaS organization by establishing operating rhythms, roadmap cadences, launch reviews, and feedback loops. Lead cross-functional programs, align R&D, go-to-market, and product marketing teams, convert customer feedback and product usage data into insights, and maintain clear documentation and communication. The role requires product analytics, qualitative research, Jira expertise, SQL familiarity, AI fluency, and strong program execution.

Drive new business and expansion within large enterprise accounts: source and close net-new logos, map complex organizations, build executive sponsors and champions, run data-driven POCs and ROI analyses, collaborate with internal teams, and consistently hit ARR targets through repeatable, metric-based sales strategies.

Lead the Admin Console engineering team and own architecture and execution for enterprise administration workflows, including authentication, data sources, permissions, governance, deployment management, and AI configuration. Partner with product, design, infrastructure, backend, connector, and security teams to improve usability, self-service activation, deployment visibility, and scalable enterprise control-plane capabilities. Mentor engineers and guide technical direction, roadmap, and execution.

Lead and grow the Admin Console engineering team while owning architecture and execution for enterprise workflows involving data sources, security, deployment, governance, permissions, and AI configuration. Partner with Product, Design, infrastructure, backend, connector, and security teams to simplify complex workflows, improve self-serve activation, increase deployment visibility, and build scalable control-plane capabilities for Glean customers.

Generate qualified sales opportunities through outbound prospecting, cold calling, email outreach, account research, and qualification calls. Partner with Account Executives to identify decision-makers and build enterprise pipeline, meet quota targets, provide feedback on marketing leads and campaigns, and represent Glean at events. The role also involves developing discovery, objection-handling, value-selling, prioritization, and time-management skills in a hybrid Nashville office environment.

Develop and maintain A/B experimentation and evaluation platforms for AI products. Design statistical methods, evaluation datasets, KPIs, guardrail metrics, and benchmarking processes for LLM capabilities including summarization, reasoning, tool use, coding, and system design. Collaborate with product data science, engineering, product, and design teams to deploy scalable tools, improve decision-making, and analyze product performance.

Develop and maintain A/B experimentation and evaluation platforms for Glean’s AI products. The role designs rigorous statistical methods, evaluates LLM capabilities across tasks such as summarization, reasoning, tool use, coding, and system design, and establishes best practices for metrics, benchmarking, and experimentation. Responsibilities include productionizing scalable tools, analyzing product data, defining KPIs and guardrails, and partnering with engineering, product data science, product management, and design teams.

Owns the quality and maintenance of connector documentation while building scripts, AI agents, content pipelines, automated checks, and evaluation systems. The role combines technical writing, programming, information architecture, and AI workflow design to keep documentation accurate, current, and useful. Responsibilities include understanding authentication and permissions, creating guardrails, measuring documentation health, collaborating with engineering and customer-facing teams, and improving documentation systems across the company.

Software Engineer Interns will own scoped projects from design through launch, building reliable, tested, production-quality software. They may contribute across backend services, product engineering, infrastructure, security, UI/full-stack, machine learning, NLP, or search. Interns will collaborate across teams, participate in code reviews, learn quickly, and measure project outcomes in a fast-paced environment.

Coordinate candidate interviews across time zones, manage scheduling changes and cancellations, update recruiting systems, and provide a welcoming onsite experience. Partner with recruiters, hiring managers, and candidates to support an efficient, organized hiring process.

Leads the AI Success Management team responsible for enterprise customer deployments from kickoff through go-live, handoff, and renewal readiness. Establishes scalable delivery playbooks, governance, KPIs, and operational standards; manages risks and escalations; partners cross-functionally with Sales, Support, R&D, and Solutions Architecture; engages executives on success plans and outcomes; and translates field feedback into product and process improvements.

Leads the architecture, development, integration, security, deployment, and reliability of Salesforce revenue systems. Builds Apex, LWC, Flow, and API solutions; establishes engineering, testing, CI/CD, and release standards; troubleshoots production and integration issues; conducts architecture and code reviews; mentors developers; and partners with business teams to deliver scalable Salesforce capabilities.

Develop and improve search quality through personalized ranking signals, machine learning models, domain-adapted language models, and LLM-powered search experiences. Responsibilities include designing, training, evaluating, and deploying production-ready models, writing maintainable code, collaborating with customers and cross-functional teams, and mentoring or learning from engineers. The role is hybrid in San Francisco, requiring four office days weekly.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application, API, authentication, network, and system issues; managing alerts and remediation plans; configuring content sources; educating customers; maintaining runbooks and knowledge articles; coordinating cross-functional improvements; and representing customer needs. The role is hybrid in New York City or Nashville and includes customer-specific screening, equipment, training, certification, and extended on-call coverage.

Own Glean’s Core Experience product strategy and roadmap across Homepage, mobile, desktop, browser extension, SDK, app shell, navigation, notifications, and settings. Drive cohesive, polished user journeys while partnering with Search, Chat, engineering, design, data, growth, and customer-facing teams. Focus on engagement, activation, retention, experimentation, virality, and session depth through data-driven product decisions, detailed workflow design, and rapid execution.

Own Glean’s Core Experience product strategy and roadmap across homepage, mobile, desktop, browser extension, SDK, navigation, notifications, and settings. Partner with engineering, design, data, growth, Search, and Chat teams to deliver polished, cohesive user journeys. Drive engagement, retention, collaboration, onboarding, and experimentation through customer research, analytics, A/B testing, and detailed workflow and interface design. Translate ambiguous opportunities into measurable, shippable experiences for enterprise users.

Drive sales across state, local government, and education sectors. Develop SLED sales strategies, prospect new opportunities, build public-sector relationships, deliver tailored presentations, manage the full sales cycle, exceed targets, collaborate cross-functionally, mentor team members, and analyze sales data and market trends. The role is remote, preferably based from the East Coast to Northern Midwest.