Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!
Job Description
Company Overview:
Snap Finance harnesses the power of data to empower consumers of all credit types to get what they need. Launched in 2012, Snap’s technology brings together more than a decade of data, machine learning, and nontraditional risk variables to create a proprietary decision-making platform that looks at each customer through a more holistic, human lens. Snap’s flexible solutions are changing the face and pace of consumer retail finance. Snap has a strong supportive culture and is dedicated to its customers, merchant partners, and team members.
Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!
Position Overview:
We’re looking for a highly professional, highly motivated Technical Writer to help bring our technology and products to life. You’ll play an integral role in employee learning and on-the-job performance by delivering timely and impactful process documentation. You’ll help us maintain the company’s knowledge base systems. You’ll also assist with delivery of regular product updates to a variety of audiences across the company. As a member of the Care Change Management and Optimization team, you will play a key role in helping us get our team members up to speed quickly, stay abreast of changes, and drive efficiency and compliant behavior into everything they do. Your verbal communication skills will be as important as your written communication skills, as this is a highly collaborative environment that thrives on interaction. You’ll need to build partnerships with people in a variety of roles to succeed but prepare to be amazed at how passionate our people are about serving our customers and living our values.
Responsibilities:
- Collaborate with Subject Matter Experts (SMEs) and stakeholders to create and maintain knowledge base content using tools like MadCap Flare, Jira Work Management, and Confluence.
- Proactively update and refine documentation based on user requests, systematic reviews, product updates, and process changes.
- Develop and publish weekly product release notes to support the Care organization, ensuring accuracy and usability.
- Enhance the end-user experience by organizing content for maximum usability, searchability, and clarity.
- Identify documentation gaps and propose new articles or improvements to align with user and business needs.
- Participate in cross-functional initiatives, contributing to Agile processes and ensuring documentation aligns with product updates.
- Take ownership of medium-to-large documentation projects, managing timelines and ensuring quality deliverables.
Requirements:
- Bachelor’s degree with a major or emphasis in Technical Communication.
- Three to five years of experience in either procedure writing, software documentation, or technical writing.
- Experience collaborating with SMEs in software or other technical fields.
- Excellent verbal and written English communication skills.
Why Join Us:
- Generous paid time off
- Competitive medical, dental & vision coverage
- Company-paid volunteer time to do good in your community
- A value-based culture where growth opportunities are endless
- Educational Reimbursement
- ASOSNAP (Asociasion Soliradista)
More…
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Learn more by visiting our website at www.snapfinance.com
More…
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice
What We Do
Snap Finance is a rapidly growing digital-finance company that specializes in providing consumer financing and rent-to-own purchase options. This company is technology driven; the IT platform is the backbone for running our operations and is critical to driving cost efficiency.
With over 10 years of experience in the financial industry, Snap provides merchandise financing to brick and mortar as well as e-commerce merchants. The Snap lease-purchase agreement is an innovative financial product which gives the 40% of consumers with poor credit an alternative to payday loans and other high-risk financial products to acquire needed or desired merchandise.
Snap Finance secured the largest bank revolving credit facility ever for a private consumer lease-to-own company. The credit facility from BMO Harris Bank will enable Snap Finance to service more than $1 billion in lease-to-own finance agreements.
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