Technical Writer

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift)

Experience Level: 3-5 years

No. of employees required: 6

About the Role:

We are seeking a skilled Technical Writer to create clear, concise, and user-friendly documentation for our products, services, and internal processes. The ideal candidate will have a strong ability to transform complex technical information into easily understandable content, supporting both internal and external audiences. As a Technical Writer, you will work closely with engineers, product managers, and other stakeholders to produce accurate and comprehensive documentation that helps users understand and maximize the value of our products.

Key Responsibilities:Documentation Development

• Create, maintain, and update user manuals, technical documentation, release notes, API documentation, knowledge base articles, and other technical content.
• Work with subject matter experts (SMEs) to gather information and ensure accuracy in technical content.
• Develop clear and comprehensive instructions for end users, developers, and administrators, ensuring the content is user-centric and easily navigable.
• Organize and structure documentation for ease of access, ensuring consistency in style, tone, and terminology.
• Produce documentation that meets industry standards and guidelines while being adaptable to various platforms (e.g., web, PDF, mobile).

Process and Product Documentation

• Create system and process documentation that describes workflows, integration procedures, and technical specifications for internal use and external clients.
• Support product teams by documenting software features, updates, and release notes in a timely manner.
• Develop step-by-step guides, FAQ sections, troubleshooting articles, and API guides for developers.
• Edit and proofread documentation for clarity, accuracy, and grammar.

Collaboration with Cross-functional Teams

• Collaborate with engineering, product, support, and QA teams to gather technical details and ensure documentation reflects product updates, features, and bug fixes.
• Work with project managers and other stakeholders to align documentation priorities with business and technical goals.
• Regularly engage with technical experts to stay updated on product changes and ensure documentation reflects current functionality.

Content Review and Improvement

• Regularly review and revise existing documentation to ensure it stays up-to-date with product changes, customer feedback, and new industry practices.
• Incorporate feedback from end users, support teams, and other stakeholders to improve documentation usability and clarity.
• Standardize and improve internal processes for documentation management, version control, and quality assurance.

Technical Communication

• Translate complex technical concepts into clear, accessible, and actionable content for different audiences.
• Communicate technical concepts in a manner that resonates with both technical and non-technical audiences, ensuring content is appropriately tailored to the target audience.
• Maintain a consistent tone and voice that aligns with company branding and communication standards.

Content Publishing and Distribution

• Publish documentation on the company’s website, product portals, and other platforms, ensuring accessibility and proper formatting.
• Ensure that documentation is easily discoverable and optimized for user needs, including search engine optimization (SEO) where applicable.
• Collaborate with marketing teams to ensure proper distribution and visibility of content.

• Education:
• Bachelor’s degree in English, Communications, Computer Science, Information Technology, or a related field.
• Relevant certifications in technical writing, documentation tools, or content management systems are a plus.
• Experience:
• 2-5 years of experience in technical writing or documentation, particularly in software, hardware, or IT services.
• Proven experience in creating user guides, API documentation, online help systems, and knowledge base articles.
• Technical Skills:
• Proficiency in technical writing tools such as Microsoft Word, MadCap Flare, Adobe FrameMaker, or similar.
• Familiarity with content management systems (CMS) and version control systems (e.g., Git).
• Knowledge of HTML, CSS, and basic markup languages for web-based documentation.
• Experience in writing and formatting API documentation using tools like Swagger, Postman, or similar.
• Basic understanding of software development processes, including Agile methodologies, is a plus.
• Familiarity with cloud technologies, networking, and software architecture is an advantage.
• Soft Skills:
• Strong communication and interpersonal skills, with the ability to interact with technical experts and non-technical stakeholders.
• Ability to translate complex technical information into clear and concise writing.
• Excellent organizational skills and the ability to manage multiple projects and deadlines.
• Attention to detail, ensuring accuracy in technical content.
• Ability to work independently and as part of a cross-functional team.