Technical Writer

• The technical writer will be required to create new, maintain existing, and ensure consistency across all documentation. The technical writer will also be responsible for the following:• Create, edit, and /or revise the following:

- Capture departmental processes and create new procedure documentation.

- Policy documents based on agency governance rules and state/administrative statutes/rules

- Forms including state forms and internal departmental forms.• Determine the type of publication that will best serve the document requirements and use existing approved templates.• Meet with department stakeholders to create new procedures and review and update any current documentation.• Conduct walk-thru meetings for revisions and ad hoc meetings to create new documentation.• Review existing related documentation and interview SMEs to develop new documentation.• Assess the audience for whom the documentation is intended; adjust tone and technical terms used to ensure understanding.• Plan documentation processes, including meetings, development, routing for approval, and publication.• Perform other related duties as assigned.

• At least 1 -3 years of related experience.

• Bachelor's degree in English, Technical Writing, or related field required.

• Excellent verbal and written communication skills.• Excellent writing, editing, and grammatical skills.• Excellent organizational skills, attention to detail, and consistency.• Ability to maintain cordial working relationships with other associates.• Ability to set up, manage, and conduct both in-person and virtual meetings.• Ability to present complex data in clear, concise text.• Ability to meet deadlines and work independently or as a team, as needed.• Ability to edit and proofread the work of colleagues.• At a minimum, intermediate knowledge of the following:

-Microsoft Office Suite: Word, Excel, PowerPoint, Visio, Paint/Snip & Sketch (or current iteration of graphics package), MS Teams, SharePoint

-Adobe Acrobat Pro/DC for both conversion and editing• Ability to learn with only minimal instruction the following:

- In-house created applications such as PolicyTech

- Document management system

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.