Technical Writer

The Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams.

The writer performs the following tasks:

• Takes long-term responsibility for a specific, significant subject area. Attends development project meetings and conveys status to other content creators.
• Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis.
• Researches difficult and unfamiliar technical material from diverse sources. Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them.
• Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials.
• Works with stakeholders to determine the appropriate schedule for documentation projects. Sets priorities, triages incoming tasks, and rebalances workloads effectively.
• Develops in-depth knowledge of various InterSystems features or product areas, and can address a wide range of subjects as required.
• Works to improve documentation quality, process, productivity, and presentation. Raises documentation and cross-departmental issues, and helps resolve them.

Essential        

• Demonstrated effectiveness in using a variety of computer systems and software
• Excellent writing ability
• Superior interpersonal communication skills and adaptability to different communication styles
• Thorough understanding of technical terminology and concepts
• Four or more years of technical writing experience, which may include some technical editing
• Demonstrated autonomy and self-direction in the workplace
• Experience in determining and sorting out conflicting priorities
• The ability to develop structures for complex sets of information
• Easily able to adapt to new or changing organizational structures
• Demonstrated experience in learning new concepts and about new technologies

Desirable       

Previous experience with any of the following areas is a plus:

• Cloud-based computing including microservices architecture, Kubernetes, and SaaS/PaaS
• Database administration and management
• Popular programming languages such as Python and Java
• AI or machine learning
• FHIR, IHE, or HL7
• API management
• SQL
• Object-oriented programming
• Security
• Large enterprise systems or high availability systems
• InterSystems products

Previous work experience of the following types is also a strong plus:

• As a developer
• Writing tutorials or programming examples
• Developing content for online learning
• As a technical editor, or with reviews by a technical editor

Education and Training

Required: University degree or equivalent experience

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.