Technical Writer

Primary Responsibilities:

Develop, edit, and maintain technical documentation, including user guides, administrator guides, standard operating procedures (SOPs), quick reference guides, and troubleshooting materials. 

Create customer-facing documentation that explains Summit platform capabilities, available services, access procedures, and common user workflows. 

Collaborate with data engineers, cloud architects, artificial intelligence and machine learning (AI/ML) specialists, and other subject matter experts to document technical configurations, processes, and system functionality. 

Develop and maintain onboarding materials, tutorials, frequently asked questions, and knowledge base articles that support customer adoption and self-service. 

Document data ingestion processes, data access procedures, governance requirements, and platform operations in coordination with responsible technical teams. 

Support development of training presentations, exercises, demonstrations, and other instructional materials for Summit customers and support personnel. 

Review and update documentation following platform releases, configuration changes, process improvements, and changes to approved services. 

Establish and maintain documentation templates, style standards, version controls, and review processes to promote consistency and accuracy. 

Validate technical content with subject matter experts and incorporate stakeholder feedback before publication. 

Organize and maintain documentation repositories to ensure materials are current, searchable, accessible, and appropriately controlled. 

Collaborate with customer support and enablement teams to identify recurring questions, documentation gaps, and opportunities to improve the customer experience. 

Support preparation of technical reports, operational summaries, release notes, and other Government-required documentation. 

Minimum Requirements:

Bachelor's degree in English, Technical Communication, Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and relevant professional experience. 

Four or more years of professional experience developing technical documentation for enterprise software, information technology systems, or cloud-based platforms. 

Demonstrated ability to translate complex technical concepts into clear, accurate, and audience-appropriate documentation. 

Experience developing user guides, SOPs, technical procedures, training materials, and knowledge base content. 

Experience collaborating with engineers, developers, and technical subject matter experts to gather, validate, and organize information. 

Proficiency with Microsoft Word, PowerPoint, SharePoint, and other commonly used documentation and collaboration tools. 

Experience maintaining documentation standards, version control, and structured review and approval processes. 

Ability to organize and manage multiple documentation assignments while meeting established deadlines. 

Strong writing, editing, proofreading, interviewing, and stakeholder communication skills. 

Ability to meet VA personnel vetting, background investigation, and system access requirements. 

The ability to travel for 1-2 domestic business trips per year.      

Preferred Qualifications:

Experience supporting VA or other federal agency information technology modernization initiatives. 

Experience documenting Microsoft Azure, Azure Databricks, cloud data platforms, or enterprise analytics solutions. 

Familiarity with data engineering, data governance, AI/ML, and cloud computing concepts. 

Experience developing technical documentation and instructional content for users with varying levels of technical expertise. 

Experience using documentation platforms such as Confluence, Git-based repositories, or comparable knowledge management systems. 

Knowledge of Section 508 accessibility requirements and experience producing accessible federal documentation. 

Experience supporting customer onboarding, technical training, or enterprise technology adoption programs. 

Certified Professional Technical Communicator (CPTC) or comparable technical writing certification. 

Benefits (including but not limited to):

Health, dental, and vision plans
Optional FSA
Paid parental leave
Safe Harbor 401(k) with employer contributions 100% vested from day 1
Paid time off and 11 paid holidays
No cost group term life/AD&D plan, and optional supplemental coverage
Pet insurance
Monthly phone and internet stipend
Tuition and training reimbursement