SUMMARY
The Technical Writer leverages experience, education, and technical understanding to produce and/or document Operating Procedures for the various maintenance/operations activities in a building and related facilities and equipment. To do so, the Technical Writer will consult published maintenance standards, equipment maintenance manuals, interview maintenance practitioners, observe maintenance activities, etc. Included in Operating Procedures is an outline of maintenance schedules, references, and forms to be used as part of each maintenance activity.
The Technical Writer must have the ability to clearly articulate technical details and instructions in a written form.
KEY DUTIES & RESPONSIBILITIES
Research and Analysis
Apply information-gathering techniques, research skills, and analysis to define, refine, and document facility maintenance processes and procedures as needed (identify opportunities for improvement, ensure internal consistency).
Best Practices
Investigate and understand industry regulations and best practices to determine how improvements can be made to current facilities maintenance operating and documentation procedures.
Document Control
Manage the document control process to ensure consistent nomenclature in document names and that only current documents are available.
Manage documentation versions and updates using version control tools.
Ensure documentation complies with relevant industry standards and company branding.
Writing and Editing
Develop, write, and maintain clear and concise technical documentation, including user manuals, MOPs, SOPs, and EOPS. Manage the process from inception to publication.
Edit and proofread documents to ensure accuracy, clarity, and consistency.
Communication and Collaboration
Collaborate with managers, operators, and other stakeholders to gather technical information and translate it into documentation that is easily understood by the reader.
Participate in regular meetings with team members and stakeholders to review progress, gather updates, and align on documentation needs.
KNOWLEDGE & SKILLS
Solid command of English in both verbal and written communication.
Technical Writer Certificate is highly favoured.
Must have a demonstrated understanding of building-related technical systems which could come from having a degree, diploma, or certificate related to mechanical or electrical engineering.
Demonstrated knowledge which typically comes with up to 3 years’ experience.
Excellent observation skills and communication skills with the ability to effectively interview maintenance team members and 3rd party providers.
Able to identify relevant regulations and codes.
Ability to communicate and write in French is an asset.
Experience creating and developing process maps.
Ability to travel to multiple job sites.
Highly proficient in MS Word and Visio.
Licenses and/or Professional Accreditation
Technical Writer Certificate is highly favoured.
This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
#LI-JC1
About UsWe value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.About the TeamBGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.Skills Required
- Demonstrated understanding of building-related technical systems through a degree, diploma, or certificate in mechanical or electrical engineering
- Up to 3 years of relevant experience
- Excellent written and verbal English communication skills
- Strong observation, interviewing, and communication skills
- Ability to identify relevant regulations and codes
- Experience creating and developing process maps
- Ability to travel to multiple job sites
- High proficiency in Microsoft Word and Visio
- Technical Writer Certificate
- Ability to communicate and write in French
BGIS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BGIS and has not been reviewed or approved by BGIS.
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Healthcare Strength — Health coverage is often considered decent to competitive, with comprehensive medical and dental plans available in several markets. Some roles highlight strong health benefits as a standout component of the total package.
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Retirement Support — Retirement programs are viewed as solid, including employer 401(k) contributions in some U.S. positions and RRSP matching in Canada. Financial planning assistance adds to the perceived robustness of the offering.
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Leave & Time Off Breadth — Paid time off and parental leave are presented as meaningful parts of the package, with PTO that can increase with tenure and paid holidays in certain postings. Flex days and vacation entitlements are also advertised in some regions.
BGIS Insights
What We Do
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. - BGIS is a global leader in integrated facilities management services. More than 600 million square feet of client portfolios spanning multiple markets including government, higher education, utilities, telecommunications, financial services, oil and gas, healthcare and information in the clouds. In addition to managing a diverse portfolio of office, retail, college, hospital and industrial assets, BGIS is a global leader in the management of data centers and other critical environments
