This position leads the development, implementation, and maintenance of process documentation for the Group division. As a subject matter expert, the incumbent evaluates the effectiveness of knowledge base documentation, identifies potential knowledge gaps, and develops solutions accordingly.
At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.
Position Location:
- This role could be hybrid or remote based on proximity to an office location.
What you do
- Develops procedures, job aides, and knowledge management strategies.
- Monitors and utilizes existing and emerging technical writing technology, including AI.
- Develops and designs documentation and tools to ensure associates can perform daily tasks efficiently and consistently.
- Partners with internal stakeholders, trainers, and other technical writers to gain deep understanding of the subject matter to build out subject matter content strategy.
- Translates complex subject matter into clear and effective procedural and reference materials.
- Analyzes process documentation gaps and recommends improvements to enhance efficiency and quality.
- Develops and designs documentation and tools to train associates to develop skills for use in delivering quality customer interaction.
- Leads implementation and ongoing management of departmental projects and system testing.
- Provides guidance to entry level associates and peers. May take lead on complex situations.
- Performs additional duties as assigned.
- Write SOP documentation optimized for AI search.
What you bring
- Bachelor’s Degree or equivalent experience required
- 3-5 years of related technical writing experience required
- Understanding of documentation lifecycle and knowledge management principles
- Excellent written and verbal communication skills
What we offer:
A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
- 401(k) Retirement Plan with company match and quarterly contribution
- Tuition Reimbursement and Assistance
- Incentive Program Bonuses
- Competitive Pay
For your time:
- Flexible Hybrid work
- Thrive Days - Personal time off
- Paid time off (PTO)
For your health and well-being:
- Health Benefits: Medical, Dental, Vision
- Health Savings Account (HSA) with employer contribution
- Well-being programs with financial rewards
- Employee assistance program (EAP)
For your professional growth:
- Professional development programs
- Leadership development programs
- Employee resource groups
- StrengthsFinder Program
For your community:
- Matching donations program
- Paid volunteer time– 8 hours per month
For your family:
- Generous paid maternity leave and paternity leave
- Fertility, surrogacy and adoption assistance
- Backup child, elder and pet care support
An Equal Opportunity Employer
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
Application Deadline
This position will be open for a minimum of 3 business days or until filled.
This position is not open to individuals who are temporarily authorized to work in the U.S.
Skills Required
- Bachelor's degree or equivalent experience
- 3-5 years related technical writing experience
- Understanding of documentation lifecycle and knowledge management principles
- Excellent written and verbal communication skills
Ameritas Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ameritas and has not been reviewed or approved by Ameritas.
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Healthcare Strength — Health coverage—especially dental and vision—is portrayed as robust, with broad in‑network access and plan features that can increase value when providers participate. Options like lifetime deductible designs and an expanded PPO footprint are highlighted as meaningful advantages.
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Leave & Time Off Breadth — PTO, personal time (e.g., “Thrive days”), and employer‑provided volunteer time create multiple avenues for time away from work. Flexibility around time and location is emphasized as part of the overall package.
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Parental & Family Support — Paid parental leave alongside fertility, surrogacy, and adoption assistance, plus backup child, elder, and pet care illustrate comprehensive family support. These elements are positioned as standout components of the offering.
Ameritas Insights
What We Do
You may know Ameritas as an insurance, employee benefits and financial services company, but we’re in the business of fulfilling life. What’s fulfilling life? It’s helping people like you plan for the future and protect what you cherish most. It’s getting the most out of life — even at work. It’s making a difference. This kind of work can be gratifying, and it could be right for you.
