Technical Writer II

Job Description

Role Overview

The Technical Writer II is responsible for creating, editing, and maintaining mission-critical IT documentation and contract deliverables in support of Department of Defense (DoD) and Department of War (DoW) enterprise systems. This role involves translating complex technical specifications into clear, concise, and compliant documentation for both technical engineering teams and non-technical stakeholders, as well as managing recurring reporting requirements.

Responsible for creating clear, concise, and accurate documentation for products, services, or processes, often in high-tech or specialized fields. Involves translating complex information into user manuals, guides, help files, white papers, and training materials that are easily understandable by the target audience. 
 
Must have excellent writing skills, a keen eye for detail, and the ability to grasp intricate technical concepts quickly. Work closely with engineers, product developers, and subject matter experts to ensure the content's technical accuracy and relevance.
 
Proficient with documentation tools, understanding of XML, DITA, or other markup languages, and familiarity with graphics and publishing software are often required. Update documentation as products evolve, ensuring compliance with industry standards and regulations.
 
 
 
Duties and Responsibilities:

Documentation Creation
• Author, revise, and maintain comprehensive IT system documentation, including Standard Operating Procedures (SOPs), user manuals, API documentation, and system architecture guides.Contract Deliverables (CDRLs)Develop, format, and manage recurring contract deliverables such as Monthly Status Reports (MSRs), technical White Papers, and performance dashboards in alignment with strict contract schedules.
 
Cross-Functional Collaboration
• Interface directly with Systems Engineers, Software Developers, and Cybersecurity teams to extract and synthesize technical details into standardized documentation.
 
Compliance & Standardization
• Ensure all technical documentation and deliverables adhere to DoD guidelines, Risk Management Framework (RMF) documentation standards, and contract-specific style guides.
 
Quality Assurance
• Conduct rigorous peer reviews, copyediting, and formatting checks on documents produced by other team members to ensure clarity, accuracy, and professional presentation.

Artifact Management
• Manage document version control and repositories within DoD-approved systems (e.g., Atlassian Confluence, SharePoint) operating at Impact Level 5 (IL5).

Education and Background

Typically has a Bachelors degree, and 3 - 5 years of experience, or equivalent relevant work experience; e.g., each year of work experience may be substituted for each year of education required.
 
Bachelor’s Degree in English, Technical Communications, Information Technology, or a related field. Years of experience in lieu of education will be considered.
 
 

Years of Experience

• 3 to 5 years of professional technical writing experience, with at least 1 year supporting a DoD or federal IT contract.
• Prior experience creating Contract Data Requirements List (CDRL) deliverables, including Monthly Status Reports, White Papers, and dashboards, is strictly required.

Required Skills

Technical Proficiency

• Advanced proficiency in MS Office Suite, Adobe Acrobat, and content management systems (e.g., Confluence, Jira).

Subject Matter Knowledge

• Demonstrated understanding of general IT infrastructure, cloud computing concepts, and basic cybersecurity terminology.

Preferred Skills

Desired Qualifications:

Certifications
• CompTIA Security+ or Certified Technical Professional (CTP) certification.
  Advanced Tools
• Experience with Markdown, HTML/CSS, or generating documentation from code repositories (e.g., GitHub/GitLab).
 
DoD Frameworks & Records
• Familiarity with DoDAF (DoD Architecture Framework), ITIL v4 processes, and experience with DoD Records Management tenets.
 
Project Management
• Experience with Agile project management methodologies.
  Professional Traits
• Exceptional teamwork capabilities and the ability to innovate in a highly fluid, fast-paced environment.

Working Conditions

Working in the Customer environment with other Contractor personnel from various companies to provide excellent service delivery.

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.