Technical Writer II

Job Description

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role: Technical Writer II

Perform writing and editing tasks for client-facing technical documents, such as system design documents, application user manuals, and report and interface specifications. Work independently to manage document review and revision timelines for state clients and specific software applications.

About the team:  

The Electronic Benefits Transfer (EBT) Technical Documentation and Training team is part of FIS Government Solutions. We are a group of 4 writers in the US and India with a mission to deliver quality materials on time to meet the needs of our state clients and internal stakeholders.

What you will be doing?

• Take ownership of documentation deliverables, submission timelines, and approval processes for large state clients
• Research complex technical topics and write, edit and proofread related material for use in client-facing documents such as system design documents, application user manuals, and report and interface specifications
• Manage document review and approval processes with subject matter experts and clients and incorporate feedback to ensure accurate content and timely delivery
• Adhere to team, corporate, and client standards for organizing and maintaining documentation deliverables to make them accessible to internal stakeholders, including client advocates
• Participate in writing team’s efforts to maintain and improve team policies and style guidelines and standards for published documents

What you will need:

• 5+ years of recent experience as a technical writer in a software development environment responsible for researching and updating an established documentation set
• 5+ years of recent experience using the following software in a professional context: Microsoft (Excel, PowerPoint, Visio), Adobe (Acrobat Professional), JIRA, & SharePoint, with strong skills in MS Word
• 3+ years of recent experience using graphics software (Snagit, etc.,) to capture and edit screenshots for user documentation
• 3+ years of recent experience working closely with product, project, and account management teams to ascertain documentation requirements and deliver accurate materials when expected
• Tenacity and good judgment when interacting with subject matter experts to ensure that you obtain the information you need to complete tasks
• Commitment to continuous improvement in quality and usability of documents for target audiences
• Effective planning and time management skills with the ability to work independently and seek out the information you need from various sources

Added bonus if you have:

• Experience with public benefit programs, especially EBT (SNAP, TANF, WIC)
• Experience in financial services / banking technology
• Experience developing graphics to represent system flows and data relationships
• Experience using content management software or familiarity with content management concepts
• Experience developing training materials and leading training sessions
• Experience with short video development and production tools
   

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits
• No sponsorship available for this role
• Please note, if you live within 50 miles of Jacksonville, Florida, you will be required to work a hybrid schedule.
• For LinkedIn- LI-JD-1

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $65,440.00 - $106,660.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass