Technical Writer- Developer Documentation

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Come work at a fun, high energy company that really values diversity, giving back, innovation, and that can-do attitude! You have a talent for clarifying complex jargon infested stuff and producing clear, concise, and engaging content. You might edit or create reference docs, templates, UI text, walkthroughs, API docs, diagrams, guidelines, process docs, user guides, presentations, best practices, sites, and Trailhead modules (https://developer.salesforce.com/trailhead/en).

What we care about:

• You have a Bachelor’s degree and at least 3-6 years of experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse technical audiences.

• You write clear concise documentation for complex highly technical content (from scratch and within existing docs).

• You like to dig into the stuff you’re writing about so you understand not just how it works, but why it matters to the people using it; serving as the voice of our users when collaborating with scrum teams.

• You aren’t intimidated by code. You may not be a hard-core programmer, but you can write basic code samples. You are also willing to dig into the code to better understand what’s going on or to tweak samples to make them shine in a doc context.

• You’re comfortable with source control software, and understand how it’s used in the development lifecycle.

• You enjoy figuring out the best way to get customers the info they need (when and where they need it) and find ways of connecting with the folks who use our content to get their feedback.

• You’ve written as part of your job and have samples to show it.

• You are self-sufficient, flexible and open enough to adopt our style and processes, but you aren’t afraid to make suggestions that could benefit the team.

• You like being part of a team, so you share information freely and enjoy communicating with others about what you are doing and why it matters. And you have no problem working with teams that are geographically dispersed.

• You can juggle multiple projects with good humor, while still being able to prioritize between the must-haves and nice-to-haves.

• You can wade into a new department, review their existing stuff, listen to their upcoming projects, figure out how your skills can make their lives easier, and explain it to them.

• You can hold your own in conversations with team members about really important topics, such as: Should the cuteness of panda bears be a factor in their survivability? Is love a decision tree or a regression model? How far ahead would society be today if we had 12 fingers instead of 10?

You must have:

• Experience with IDEs, Web services technologies, APIs, SDKs, and/or object-oriented programming

• Experience writing documentation for a developer audience

• Working knowledge of application lifecycle management

• Working knowledge of Java and JavaScript

• Experience with DITA and XML authoring tools such as Oxygen or Arbortext

• Strong visualization skills and experience creating images and diagrams of complex systems

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Salesforce welcomes all.