Technical Training Specialist

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits: 
•  Paid time off—plus 11 paid holidays!
•  Medical, dental, vision and life insurance 
•  Training and career development
•  Success sharing plan
•  401(k) matching contributions
•  Tuition reimbursement

An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits
Salary range: $36.39 - $43.67 per hour

*This position will work from STCU Headquarters. Must live within daily commuting distance to STCU Headquarters in Liberty Lake, Washington.*

The Technical Training Specialist designs, delivers and evaluates learning programs that help employees use core technologies, systems, and tools securely and effectively to support STCU goals. This role partners with IT to translate complex technology into practical training that builds proficiency and confidence across the organization. Training is delivered through multiple formats, emphasizing technical skills, security best practices, and emerging tools like AI, while integrating soft skills to enhance leadership effectiveness. The specialist keeps curricula current with evolving priorities, system updates, and new technologies.

Core Job Requirements/Outcomes

• Improve employee proficiency, security, and confidence in using organizational technologies by designing and facilitating engaging virtual and in-person technical training on core systems, products, and tools; integrating new technologies, including AI, to enhance daily operations and leadership effectiveness; and partnering with IT to ensure all training aligns with authorized applications, infrastructure requirements, security best practices, and organizational policies.
• Enhance knowledge transfer, skill development, and learner engagement by developing and maintaining training materials, instructional guides, and eLearning modules across multiple modalities, including virtual sessions, demonstrations, and self-led learning—tailored to support diverse learning styles and evolving business needs, while ensuring all content reflects current systems, tools, and best practices.
• Ensure accurate, relevant, and effective training programs by partnering with IT and other departments to evaluate training requirements for software implementations, upgrades, and process changes; staying current on system updates, enhancements, and industry best practices; and continuously align all training materials with organizational needs.
• Drive ongoing improvements in technical training by researching new technologies, instructional strategies, and digital platforms; recommend and apply updates to programs that support the organization’s objectives.

Other Essential Functions

• Establish criteria used to evaluate a learner’s performance and proactively monitor IT support channels to identify additional training needs and update existing curriculums and/or develop supplemental training to ensure training gaps are met.
• Administer and track technical training programs using the Learning Management System (LMS), including assigning, and managing courses, maintaining compatibility between courses and the LMS, scheduling sessions, managing participant rosters, and generating reports.
• Provide technical support and troubleshooting during training sessions to ensure smooth delivery and address learner questions in real time.
• Promote a culture of continuous learning and high technical standards by serving as a mentor and subject matter expert to colleagues, providing guidance and support that enhances organizational capability and professional growth.
• Contribute as an effective and collaborative project team member for department initiatives and cross-functional projects by completing all tasks and assignments in a timely manner, implementing fully remote learning strategies, prioritizing, and executing on multiple tasks.

Education: Bachelor’s degree in education, training, instructional design, or technical field required. Equivalent combination of education and experience may be considered in lieu of degree.

Job Experience: At least five (5) years of experience in facilitation, learning development, instructional design methodology, delivery, and implementation, including proficiency with authoring tools and design software required. At least one (1) year of experience working on cross-functional project teams is required. Preference will be given to candidates with experience in technical training or consulting on technical specifications within an IT department. A strong understanding of security best practices is preferred. Experience with AI-driven curriculum development is preferred.

Software Skills: Proficient knowledge of Microsoft products and platforms (e.g. SharePoint, OneNote, Azure) is required. Familiarity with other organizational software and systems preferred. Knowledge of learning management systems, online learning platforms, and authoring tools/design software (e.g. Camtasia, Adobe, Articulate Storyline) with ability to learn new technologies and applications quickly is also required.

Other Skills: Must possess a strong ability to learn and teach complex technical concepts and security best practices. A deep understanding of adult learning principles and training best practices. The ability to analyze group dynamics and interpret non-verbal messages to determine if/when learners are struggling to understand content and to adapt delivery to reengage learners that are struggling. Exemplary communication skills required: written, visual, verbal, presentation; and ability to work with and maintain positive relationships with individuals of all levels of education and experience.

Physical Demands: Must be able to regularly talk, hear, and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to ten pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: Reliable transportation is required due to occasional travel to branches and other locations within the area to conduct training or mentoring.

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