Essential Duties and Responsibilities:
- Provides support to end-users on a variety of issues.
- Identifies, researches and resolves technical problems.
- Responds to telephone calls, e-mail and employee requests for technical support.
- Performs software and application installation and upgrades.
- Documents, tracks and monitors problems to ensure resolution in a timely manner.
- Administers end-user workstations and supports end-user activities.
- Sets up desktops, installs software, sets up printer connections, changes out peripherals and cleans hardware.
- Receives and routes tickets to more experienced Help Desk Administrators as required.
Performs other duties as assigned.
Qualifications:
- Associates degree in related field
- 0-3+ years' experience
- Knowledge of information systems policies, procedures and terms
- Knowledge of hardware components and software applications
- Ability to read and understand technical documentation
- Skills to investigate information using several distinct sources in situations where problems are limited and solutions are not readily apparent
- Written and verbal communication skills to interpret information or formulate responses to internal customers based on general knowledge of products, programs or procedures
- Customer service and problem-solving skills
- Organizational skills including attention to detail, time management and multi-tasking skills
- Eager to learn and support new systems and applications
Hourly Salary: $22.21 - $27.74
Skills Required
- Associates degree in related field
- 0-3+ years experience in technical support or related role
- Knowledge of information systems policies, procedures and terms
- Knowledge of hardware components and software applications
- Ability to read and understand technical documentation
- Ability to investigate issues using multiple information sources
- Written and verbal communication skills for internal customers
- Customer service and problem-solving skills
- Organizational skills including attention to detail, time management and multitasking
- Eagerness to learn and support new systems and applications
DENSO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DENSO and has not been reviewed or approved by DENSO.
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Healthcare Strength — Medical coverage includes multiple plan designs through a major carrier, telemedicine, and chronic‑condition programs bundled with enrollment. On‑site family health centers at select locations add convenient primary care and pharmacy access for eligible members.
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Retirement Support — The 401(k) program uses automatic enrollment with a straightforward dollar‑for‑dollar company match on initial contributions and an annual true‑up via a recognized recordkeeper. Auto‑increase and the potential for discretionary employer contributions reinforce long‑term savings support.
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Wellbeing & Lifestyle Benefits — Wellness incentives can reduce medical premiums, and resources span musculoskeletal care, weight management, digestive health, and behavioral health at no additional cost when enrolled. Site‑based amenities like on‑site care, fitness options, and tuition reimbursement expand lifestyle value where available.
DENSO Insights
What We Do
DENSO is one of the world's largest automotive suppliers with a 75-year history of providing advanced automotive systems and technology to automakers worldwide. While our products are featured on nearly every vehicle make and model on the road today, we're also looking to innovate beyond automotive so we can maximize how we support the evolving needs of society. Globally, we have 158,000 employees, including 27,000+ in North America, working together every day to pursue our Two Great Causes: Green -- which represents our goal of achieving carbon neutrality by 2035 through our products, processes and facilities; and Peace of Mind -- which focuses on developing solutions for safer and more seamless experiences across society. Together, they help us pursue our mission of contributing to a better world.
