Provide technical support for network connectivity and infrastructure-related issues.
Troubleshoot network problems involving IP addressing, DHCP, routers, and switches.
Diagnose and resolve issues across OSI Layers 1, 2, and 3.
Perform basic network troubleshooting to identify and resolve connectivity issues.
Configure and verify basic network settings, including IP addresses and DHCP configurations.
Monitor network connectivity and escalate complex technical issues when required.
Maintain records of technical issues, troubleshooting steps, and resolutions.
Coordinate with internal teams to ensure timely resolution of technical problems.
Follow standard troubleshooting procedures and technical support guidelines.
Communicate technical issues and solutions clearly to users and team members.
Requirements
Skills Required
- Technical graduate education preferred
- Fresher to 18 months of relevant technical support experience
- Excellent communication skills
- No career gaps and strong CV stability
- Strong understanding of DHCP and IP addressing
- Knowledge of routers and switches
- Understanding of OSI Layers 1, 2, and 3 troubleshooting
- Hands-on network troubleshooting experience
What We Do
Training Basket is a Noida-based edtech platform that provides advanced IT training and certification to individuals and organizations worldwide. It offers online and offline learning in technology fields including networking, operating systems, cloud computing, programming, and coding. Its courses emphasize industry-relevant skills and career readiness, with instructor-led classes, practical projects, recognized certificates, and placement support. The company’s mission is to bridge the gap between education and industry.
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