Training Basket

Technical Support

Posted 7 Days Ago

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Noida, Gautam Buddha Nagar, Uttar Pradesh, IND

In-Office

Junior

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Training Basket-Best It Training Institute.

The Role

Provides technical support for network connectivity and infrastructure issues. Troubleshoots IP addressing, DHCP, routers, switches, and OSI Layers 1–3; configures basic network settings, monitors connectivity, documents resolutions, escalates complex issues, and coordinates with internal teams. Requires strong communication, hands-on network troubleshooting experience, technical education preferred, and up to 18 months of relevant experience.

Summary Generated by Built In

Provide technical support for network connectivity and infrastructure-related issues.
Troubleshoot network problems involving IP addressing, DHCP, routers, and switches.
Diagnose and resolve issues across OSI Layers 1, 2, and 3.
Perform basic network troubleshooting to identify and resolve connectivity issues.
Configure and verify basic network settings, including IP addresses and DHCP configurations.
Monitor network connectivity and escalate complex technical issues when required.
Maintain records of technical issues, troubleshooting steps, and resolutions.
Coordinate with internal teams to ensure timely resolution of technical problems.
Follow standard troubleshooting procedures and technical support guidelines.
Communicate technical issues and solutions clearly to users and team members.

Requirements

? Eligibility Criteria

✅ Education: Technical Graduates will be preferred.

✅ Experience: Fresher to 18 months above (Relevant Technical Support)

✅ Excellent communication skills

✅ No career gaps, strong CV stability required

? Technical Skills Required

• Strong understanding of DHCP; IP Addressing

• Knowledge of Routers ; Switches

• OSI Layer troubleshooting:

• Layer 1

• Layer 2

• Layer 3

• Hands-on experience in network troubleshooting

Skills Required

Technical graduate education preferred
Fresher to 18 months of relevant technical support experience
Excellent communication skills
No career gaps and strong CV stability
Strong understanding of DHCP and IP addressing
Knowledge of routers and switches
Understanding of OSI Layer 1, Layer 2, and Layer 3 troubleshooting
Hands-on experience in network troubleshooting

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The Company

HQ: Noida, Uttar Pradesh,

50 Employees

Year Founded: 2015

What We Do

Training Basket is a global provider of advanced IT Training and Certification Programs for individuals and organizations. Our primary objective is to bridge the gap between corporations seeking skilled professionals and students aspiring to secure satisfying employment. We strive to create a win-win situation for all stakeholders involved. At Training Basket, we understand the evolving needs of the IT industry and the importance of staying updated with the latest technologies and skills. Our comprehensive IT Certification Courses are designed to equip students and professionals with the knowledge and expertise required to excel in today's competitive job market. Remember, success is not a destination; it's a journey and we are here to walk that path with you. Dare to dream and strive for greatness; together, we will create a future that knows no bounds. Welcome to Training Basket – where passion meets excellence!

Why Work With Us

Industry-Vetted Curriculum: The courses are meticulously designed to provide a comprehensive understanding of the subject matter, ensuring students receive a well-rounded education in their chosen field.