Remote Position
Job Description:
GREE Ductless Equipment (Tradewinds Climate Systems) seeks a Technical advisor to provide customers with industry-best technical support on Ductless systems. We're growing very fast and the ideal candidate will be a critical part to our future success in the Ductless market!
Responsibilities:
- Provide technical support via telephone and email to assist in solving technical problems associated with the installation, operation, maintenance, service, and repair of Ductless products and systems.
- Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers and co-workers.
- Capture, enters, and manages information data in computer in a timely manner.
- Provide in-field technical support assistance if customer issues cannot be resolved via telephone
Work Experience, Skills, and Qualifications:
- Extensive knowledge of Single Zone and Multi Zone Ductless equipment.
- Minimum of 5-10 years' experience in the HVAC field.
- Minimum 3-5 years experience in a ductless technical support role.
- Results-oriented and highly organized self-starter with the ability to master complex technical data.
- Ability to read and understand wiring schematics and refrigerant circuit diagrams.
- Proficient written and verbal communication skills to communicate in a clear, friendly manner.
- Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint).
- Excellent English written and verbal communication skills, Spanish and any other language bilingual a plus.
- Must be willing to work Pacific Time Zone hours.
Skills Required
- Extensive knowledge of single-zone and multi-zone ductless equipment
- Five to ten years of experience in the HVAC field
- Three to five years of experience in a ductless technical support role
- Results-oriented, highly organized, self-starting approach with ability to master complex technical data
- Ability to read and understand wiring schematics and refrigerant circuit diagrams
- Proficient written and verbal communication skills
- Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
- Excellent English written and verbal communication skills
- Willingness to work Pacific Time Zone hours
What We Do
Watsco, Inc. is the largest distributor of air conditioning, heating, and refrigeration equipment and related parts and supplies in the HVAC/R distribution industry. The company serves over 125,000 contractor-customers through nearly 700 locations across the Americas, providing essential, sustainable comfort to families and businesses while driving the digital transformation of the industry through technology investments.
