Come join our team at HCSS.
Why? Since 1986, HCSS has provided cutting-edge, innovative software that helps the construction industry take blueprints and turn them into the infrastructures that bring communities to life. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees.
With this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our market and nominated the "Best Companies to Work for in Texas" 15 years in a row.
Qualifications:
We're currently looking for a Technical Support Supervisor to join our Support team. If the following sounds like you, you can be a potential fit for this position:
- Strong leadership skills with a coaching mindset.
- Curious and proactive with a knack for problem-solving.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Heavily focused on both the customer experience and the employee experience.
Role Responsibilities:
In this role as a Technical Support Supervisor , you are joining an award-winning Support team and have the opportunity to make an immediate impact. These are what your responsibilities will look like:
- Lead, mentor, and manage a team of Technical Support Analysts.
- Proactively manage team availability to ensure that our customers receive a timely support response.
- Monitor incoming support requests for case trends, recurring issues, and potential risks.
- Drive team performance to ensure we meet or exceed the high standards of HCSS Support.
PERKS AND BENEFITS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:
- Flexibility for you to work in-office, hybrid or remote.
- Medical and Dental Premiums.
- On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
- Dog-friendly campus.
- 401K with match.
- Tuition reimbursement.
- And more!
What the Team is Saying
What We Do
Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves.
HCSS' mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service, while providing a great life for employees.
Why Work With Us
At HCSS, we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within, provide continuous professional growth, and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.
Gallery
.jpg)
.jpg)
HCSS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The Company embraces hybrid working and provides flexibility to meet the needs of its employees and their lives.
