We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibilities:
• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Install and configure hardware and software applications
• Monitor and maintain Cartrack application and systems to ensure their smooth functioning
• Collaborate with Global teams to implement and maintain IT projects
• Document technical procedures, user manuals, and FAQs
• Provide technical support for any IT related matters or issue
• Train users on the use of Cartrack applications and hardware
• Continuously update technical knowledge and skills
• Complete Any ad-hoc tasks assigned.
Job Requirements:
• Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
• Entry level are welcome to apply
• Proficient in written and spoken English to handle customer queries
• Must have a pleasant personality with high levels of motivation and enthusiasm
• Ability to work independently and as part of a team
• Willingness to work outside regular business hours as required
Employee Benefit
Unlimited Medical Outpatient Benefit - Clinical
Insurances Coverage
Start with 15 days AL
Flexible Benefit
Performance Bonus (Yearly)
Skills Required
- Higher Nitec, Diploma, or Bachelor in Computer/Electronic Engineering, Telecommunication, Automotive Engineering or related discipline
- Ability to troubleshoot and resolve hardware, software, and networking issues
- Install and configure hardware and software applications
- Proficient in written and spoken English to handle customer queries
- Pleasant personality with high motivation and enthusiasm
- Ability to work independently and as part of a team
- Willingness to work outside regular business hours as required
- Entry level candidates are welcome to apply
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
