ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
RESPONSIBILITIES
Cover all new-hire IT onboarding including but not limited to initial learning and set up, password distribution, etc.;
Responsible for setup and overseeing maintenance of all printer/scanner machines and other office equipment;
Administration of internal and external company services (Google ecosystem, Atlassian ecosystem, Okta, LDAP, VPN, SIP);
Technical support of internal events (Meet-up, conferences);
Assist with employee desk moves, re-deploying existing equipment in new locations;
Point of contact for vendor management (ex. Apple, Dell, Asus, Logitech);
Provide the very best customer service experience for all employees when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce;
Provide a mix of on-site and remote support;
Handle procurement of hardware, software, cords, plugs, chargers, etc. and maintain asset inventory system, ensuring all hardware/software allocations are logged;
Ensure that all equipment is up to date and in good working order;
Create and update IT documentation to reflect changes you have made;
Keep IT inventory storage area clean, organized, and well stocked.
REQUIREMENTS
Experience in IT support (hardware/software troubleshooting, installation, and maintenance);
Experience setting up for meetings and troubleshooting AV/Conference room issues as well as office network related issues;
Experience with network administration, CCTV, security systems, and backup and recovery methods;
Excellent interpersonal skills with a customer service mindset;
Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders;
Eager to learn new skills and researching ways to work efficiently;
Practical problem solving and organizational skills in a fast-paced environment.
NICE TO HAVE
Previous work experience at a fast-paced organization with an entrepreneurial mindset;
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
Skills Required
- Experience in IT support (hardware/software troubleshooting, installation, and maintenance)
- Experience setting up meetings and troubleshooting AV/Conference room issues and office network related issues
- Experience with network administration, CCTV, security systems, and backup and recovery methods
- Excellent interpersonal skills with a customer service mindset
- Excellent communication skills, with ability to communicate technical concepts to non-technical stakeholders
- Eager to learn new skills and research ways to work efficiently
- Practical problem solving and organizational skills in a fast-paced environment
- Previous work experience at a fast-paced organization with an entrepreneurial mindset
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field
Xsolla Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xsolla and has not been reviewed or approved by Xsolla.
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Fair & Transparent Compensation — Pay is considered fair or good in many cases, with mentions of high salary or being paid well in certain roles and markets. Market-aligned ranges for several U.S. roles indicate base pay is not out of step with peers.
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Healthcare Strength — Health coverage is described as comprehensive for full-time employees and families, with employer-paid medical, dental, and vision noted in some U.S. postings. Positive remarks on medical coverage appear on dedicated benefits pages.
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Leave & Time Off Breadth — Flexible or unlimited paid time off is repeatedly highlighted, alongside parental leave and remote or hybrid flexibility. These elements contribute to an overall package that many view as solid.
Xsolla Insights
What We Do
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
