We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will diagnose technical issues and provide necessary support to resolve hardware and software-related problems for both Geotab products and outside partner products. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:As a Technical Support Specialist, your key area of responsibility will be helping customers and partners understand and utilize Geotab's products and services, diagnosing technical issues, and resolving hardware and software-related issues within Geotab products (e.g., GO devices), the MyGeotab software platform, and partner products like cameras and keyless systems. You will need to work closely with partners, customers, sales representatives, and internal departments, such as managing the return/exchange process with internal teams and collaborating across all levels of the organization.
To be successful in this role you will be a strong team-player with excellent verbal and written communication skills, highly organized, and comfortable speaking with customers by telephone, email, and chat. In addition, the successful candidate will have strong analytical and problem-solving skills, a very strong technical aptitude, and a solid knowledge of various programming languages and big data applications. The successful candidate will also be able to adapt to growing technology and market demands while managing multiple tasks simultaneously in a 24/7/365 operational environment.
How you'll make an impact:- Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
Manage, develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.
- 1 - 3 years of experience in a customer service/support capacity.
1 - 3 years of technical experience troubleshooting technical issues.
Post-Secondary Diploma/Degree or equivalent work experience (Diploma/Degree specialization in Engineering, Computer Science, or a related field is highly valued).
Bilingual requirement: Fluent in English and another specified language (French/English/Portuguese/Dutch/Spanish/Mandarin/Italian), with the ability to clearly read, write, and communicate in both.
Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript) and data warehouses (i.e., Google Big Query).
Expert level Excel skills, including creation of pivot tables and reports, along with technical competence using Google Suite for business.
Strong interpersonal relationship building skills and the ability to engage with all levels of the organization.
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
Skills Required
- 1-3 years customer service/support experience
- 1-3 years technical troubleshooting experience
- Post-secondary diploma/degree or equivalent (Engineering, Computer Science valued)
- Bilingual fluency in English and one of: French, Portuguese, Dutch, Spanish, Mandarin, Italian
- Working knowledge of programming languages (SQL, Python, C#, JavaScript)
- Experience with data warehouses (Google BigQuery)
- Expert-level Excel skills (pivot tables, reporting)
- Proficiency with Google Suite (Google Workspace)
- Strong verbal and written communication skills
- Reliable internet connection (50mb DL/10mb UL) for remote work
GEOTAB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEOTAB and has not been reviewed or approved by GEOTAB.
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Healthcare Strength — Coverage includes medical, dental, vision, life, disability, and an EAP as part of a comprehensive core package. U.S. offerings are presented as competitive and consistently paired with other core protections.
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Retirement Support — Offerings include a 401(k) with company match in the U.S., with RRSP or pension alternatives in other regions. Retirement savings support is treated as a standard component of total rewards.
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Parental & Family Support — A distinct “baby bonus” for birth or adoption stands out among family‑focused perks. Certain postings and summaries also reference parental leave top‑ups and related supports.
GEOTAB Insights
What We Do
Welcome to Geotab, the #1 commercial telematics company in the world. Geotab is a place where passion, creativity and innovation align. We are committed to advancing technology, empowering businesses and making the roads safer for everyone. Geotab is the world’s leading connected vehicle company for fleets, providing open platform fleet management solutions to businesses of all sizes. Geotab’s intuitive, full-featured solutions are used by over 40,000 customers around the world to help them better manage their drivers and vehicles. With Geotab devices found in over 2 million vehicles, the company processes over 30 billion data points each day to provide insight into productivity, safety, fuel efficiency and more. Geotab’s employees are essential to our success! We strive to put our employees first and are constantly seeking ways to improve workplace culture. Maintaining our unique culture is vital - after all, staff that enjoy their work environment are motivated to reach their full potential. Employee growth and development has long been the basis of our philosophy, as staff are encouraged to carve their own path within the expanding organization. Challenging the status quo and seeking creative ideas is what we do best.
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