About Us
Are you ready to move distribution forward?
Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.
We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!
Scope:
This position will be responsible for supporting all aspects of desktop & network infrastructure within a growing multi-site enterprise environment. This role will require the candidate to own and be accountable for delivering support for both on-site & remote-site users & infrastructure services. This position will assist, work closely, and take day-to-day directions from Senior team members and will report to the IT Team Lead – Operation & Support in Canada.
Duties & Responsibilities:
- Serve as the primary point of contact for local and regional IT technical support, providing bilingual (English & Spanish) assistance as needed
- Log, track, and manage all incidents, problems, and service requests using the IT Service Desk system
- Respond promptly to support inquiries via in-person assistance, Microsoft Teams, phone, or remote support tools
- Escalate high-impact or unresolved issues to the fellow Team members or Team Lead as appropriate
- Follow up with end users to ensure full resolution of issues and deliver high-quality, customer-focused service
- Install, configure, update, and maintain desktops, laptops, mobile devices, printers, and peripherals according to company standards
- Perform routine hardware and software maintenance, including repairs and updates
- Maintain and update the IT asset inventory; support deployment, recovery, and tracking of IT equipment
- Assist with user onboarding and offboarding tasks including account creation, password resets, and Active Directory administration
- Manage user access, permissions, and security configurations to align with company policies
- Diagnose and resolve hardware, software, and basic infrastructure/network issues to reduce downtime and maintain performance
- Provide basic to intermediate support for network-related tasks, including security protocols, anti-virus software, workstation applications, and performance monitoring
- Manage VOIP phone systems and mobile device (cell phone) setups across all locations
- Document IT processes, configurations, and troubleshooting procedures for internal use and training
- Ensure adherence to company IT policies, processes, and security protocols; report any concerns or non-compliance
- Liaise with external vendors for hardware, software, and office technology support
- Collaborate with fellow IT team members to resolve complex technical issues and contribute to team projects and initiatives
Skills & Qualifications:
- Bilingual in English and Spanish (preferred)
- 2-3 years of experience in end-user support, including hardware configuration and troubleshooting
- 2-3 years of experience in network support (e.g., wireless, firewalls, switches, routers, structured cabling)
- Experience with IT ticketing systems and incident management
- Proficient in supporting Windows OS, Microsoft Office 365, and Active Directory environments
- Hands-on experience with remote support tools
- Preferred certifications: Microsoft Azure / 365, MCSE, MCP, CompTIA A+, Network+
- Knowledge of virtualization platforms (e.g., VMware, Nutanix) is an asset
- Experience with Microsoft SQL Server and Dynamics GP is a plus
- Strong interpersonal and communication skills; team-oriented with a customer-first mindset
- Excellent problem-solving and troubleshooting skills; able to see issues through to resolution
- Self-motivated with strong task prioritization and time management abilities
- Quick to learn new technologies and systems
- Capable of lifting and transporting IT equipment (computers, servers, peripherals)
- Strong skills in documentation and reporting
- Willingness to provide on-call support outside regular business hours
The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification,
Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For more information on Solutions 2 GO Inc., please visit our website at: www.solutions2go.ca
Skills Required
- 2-3 years of experience in end-user support, including hardware configuration and troubleshooting
- 2-3 years of experience in network support
- Proficient in supporting Windows OS and Microsoft Office 365
- Hands-on experience with remote support tools
- Bilingual in English and Spanish
What We Do
At Solutions 2 GO (S2G), we go beyond distribution; we connect the world with the most exciting video gaming, electronics, and mobility products. We are a privately held, Canadian owned organization and have been providing customized distribution and service solutions since 2004. We’ve grown into one of the largest gaming distributors worldwide, working with leading brands such as Sony PlayStation®, Nintendo ®, Microsoft ®, Roku® and many other major global technology partners. Today, our team of more than 500 employees supports 19 countries across North, Central, and South America, with additional reach into Europe, Africa, Asia, and Australia through our international partnerships. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for manufacturers and retailers around the world. What sets us apart is our nimble, hands-on approach. We work closely with our partners to understand their needs and provide solutions to help them achieve their unique goals. Our approach has earned us recognition as one of Aon’s Best Employers, one of Canada’s Best Managed Companies and countless awards and nominations for best-in-class service from our retail partners. Our Values The values established by our founders, Gabrielle Chevalier and Oliver Bock, continue to guide us today. They shape how we work, how we make decisions, and how we treat one another. Excellence – We act with integrity and deliver results you can rely on. Innovation – We stay curious and work outside of the box. Efficiency – We act with purpose and accountability. Impact – We support our communities and create positive change. If you’re looking to join a growing company where your work has real impact, explore our LinkedIn Life tab for a behind-the-scenes look at the S2G experience. We offer positive, challenging, and rewarding opportunities for people wanting to grow with a fast-paced global organization.
