Technical Support Specialist
Teldio is seeking a technically skilled, customer-focused team member to join our Support team. You’ll play a key role in helping customers deploy, configure, and maintain Teldio’s software and hardware solutions that integrate two-way radios, video management systems (VMS), access control, and other physical security infrastructure.
This is not a call-center role - you’ll be hands-on with real-world systems, working closely with partners and customers to diagnose complex issues, provide expert guidance, and ensure smooth deployments and reliable performance. You will be working both independently and as part of a team to create a great experience for our customers.
If you thrive on solving problems, enjoy diving into diverse technologies, and take pride in helping customers succeed, this could be a great fit.
What You Will Be Doing
Customer Support & Troubleshooting
• Guide partners, customers, and internal teams through technical software installs, upgrades, and issue resolution.
• Use diagnostic tools and your technical intuition to troubleshoot issues involving radios, VMS, access control, networks, and I/O systems.
• Reproduce, document, and resolve technical issues efficiently while maintaining strong communication with stakeholders.
• Maintain detailed records of support interactions using company tools to ensure visibility and continuity across the team.
• Write and maintain knowledge base articles and support documentation to reduce future escalations.
• Collaborate with Engineering to escalate and track product bugs or feature requests as needed.
Cross-Functional Collaboration
• Support internal teams (Sales, Operations, QA) by providing technical insight and field feedback.
• Help optimize deployment and support processes for efficiency and customer satisfaction.
• Contribute to team initiatives that improve response times, product quality, and customer experience.
What We’re Looking For
Required Traits and Skills
• Strong ownership mindset — you see problems through to resolution.
• Excellent troubleshooting and diagnostic skills across networking (LAN/WLAN, TCP/IP), I/O, serial comms, and systems integration.
• High comfort level with Linux environments and command-line tools.
• Clear and professional communicator — able to adapt explanations for both technical and non-technical audiences.
• Self-motivated and organized, with the ability to manage multiple priorities effectively.
Preferred Experience
• 2+ years in technical support or systems integration environments.
• Experience with physical security systems such as VMS, access control, or two-way radio networks is a strong asset.
• Familiarity with writing or maintaining technical documentation.
• Bonus: any experience with scripting (Bash, Python) or API integrations.
Role Logistics
On-site position in Ottawa. Occasional travel may be required for customer deployments or training.
Perks and Benefits
• Comprehensive medical coverage
• Flexible work hours and PTO (vacation and sick days)
• A collaborative, tight-knit team solving meaningful technical problems
• Opportunities to work with innovative technologies across physical security, communications, and IoT
Principals only - no agencies or recruiters.
Skills Required
- Strong ownership mindset and follow-through to resolution
- Troubleshooting and diagnostic skills across networking (LAN/WLAN, TCP/IP), I/O, serial communications, and systems integration
- High comfort level with Linux environments and command-line tools
- Clear and professional communication for technical and non-technical audiences
- Self-motivated, organized, and able to manage multiple priorities
- On-site work in Ottawa
- 2+ years in technical support or systems integration
- Experience with physical security systems (VMS, access control, two-way radio networks)
- Familiarity with writing or maintaining technical documentation
- Experience with scripting (Bash, Python) or API integrations
What We Do
Teldio is a leading software technology vendor of two-way radio and video network solutions. Utilize two-way radios and/or video surveillance? Extract more value by deploying Teldio solutions. Our products can be purchased globally from Motorola Solutions / Avtec. TruFleet - leverage two-way radio location (indoor and outdoor), geo-fencing, messaging to radios and alarms from radios - tightly integrated with Avtec Scout. Edge Gateway - utilize this software to connect over 60 protocols and systems into solutions for your customers. TruDispatch - Utilize this radio dispatch solution for your small radio network. For larger deployments utilize Motorola Solutions Avtec Scout! Our products are mature, come with countless references and are supported by North American based, highly responsive team! Our mission is to deliver solutions focused on improving operational efficiency and safety via highly integrated digital transformations. We work very closely with channel partners to provide exceptional customer experience. Teldio is an established trusted partner for hundreds of organizations worldwide, including Amazon, Pfizer, Marriott, P&G, 3M, GE, Nissan, Cargill, Tesla, Tyson Foods, NYSE, Honda, SpaceX, and many others.
