Exciting Opportunity: Join Our Dynamic Technical Support Team!
Are you passionate about solving problems and helping others? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a dedicated Customer Technical Support Specialist to join our growing team. In this role, you’ll be the first line of support for our customers, ensuring they have the best experience possible with our products and services.
Key Responsibilities:
Deliver exceptional Tier 1 (Help Desk) and Tier 2 (Escalation) support to our valued customers.
Provide top-notch technical assistance and resolve customer issues promptly.
Troubleshoot and diagnose technical problems with expertise and efficiency.
Create and manage user accounts to ensure smooth access to our systems.
Guide customers through application configurations for optimal performance.
Collaborate directly with vendor support teams to resolve complex issues.
What We’re Looking For:
Required Qualifications:
An active NSA FSP.
Proven experience in handling help desk tickets: engaging with customers, investigating issues, and effectively communicating status and resolutions.
Experience with ticketing applications such as Jira or ServiceNow.
Excellent communication skills to ensure clear and helpful interactions with customers.
Education and Experience:
Bachelor’s degree in a technical discipline (or equivalent experience).
10 years of experience as a System Administrator in programs of similar scope, type, and complexity (5 years of additional SA experience may substitute for a bachelor’s degree).
Preferred Qualifications:
Experience with Kibana, Elasticsearch, or Splunk.
Why Join Us?
Impactful Work: Make a real difference in customers’ experiences every day.
Growth Opportunities: Continuous learning and career advancement within a supportive environment.
** Collaborative Culture:** Work with a team of passionate professionals who value innovation and teamwork.
Flexible Work Environment: Enjoy a balance between work and personal life with our flexible work options.
Ready to Make a Difference?
If you’re excited about the opportunity to support customers and grow your technical skills in a vibrant team, we’d love to hear from you. Apply now and take the first step toward an rewarding career with us!
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$70,800 - $148,600Skills Required
- Active NSA FSP
- Proven help desk ticket handling experience
- Experience with ticketing applications like Jira or ServiceNow
- Excellent communication skills
- Bachelor's degree in a technical discipline or equivalent experience
- 10 years of experience as a System Administrator
CACI International Inc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CACI International Inc and has not been reviewed or approved by CACI International Inc.
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Healthcare Strength — Pay is supported by a broad set of health-plan options across multiple national carriers, with telemedicine and tax-advantaged accounts included. Dental and vision choices are also described as multi-option, which strengthens overall coverage breadth.
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Leave & Time Off Breadth — Flexible Time Off is available for many salaried-exempt roles, while hourly roles accrue PTO, creating multiple time-off pathways by employment class. Paid disability coverage, fixed holidays, and paid leave programs (including parental leave and other leave types) further round out time-off and leave coverage.
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Retirement Support — Retirement support includes a 401(k) match structure described as 50% up to 8% of pay (effective 4%) and an Employee Stock Purchase Plan with a discount. Tuition reimbursement and certification support also add to the overall rewards package that complements core retirement benefits.
CACI International Inc Insights
What We Do
CACI’s approximately 23,000 talented employees are vigilant in providing the unique expertise and distinctive technology that address our customers’ greatest enterprise and mission challenges. Our culture of good character, innovation, and excellence drives our success and earns us recognition as a Fortune World's Most Admired Company. As a member of the Fortune 1000 Largest Companies, the Russell 1000 Index, and the S&P MidCap 400 Index, we consistently deliver strong shareholder value. Visit us at www.caci.com.
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