Technical Support Specialist

Circit is a fast-growing B2B SaaS company on a mission to make business verifiable in real time. We’re building a global asset verification platform that helps auditors deliver higher quality audits and spend more time supporting customers. Our customers include Big Four accountancy firms and global banks.

Role and Responsibilities

We’re hiring a Technical Support Specialist to own investigation and resolution of complex integration and provider-related issues across our bank connectivity platform.

You’ll be a critical escalation point between Tier 1 Support, customers, banks/providers, and Product/Development. This role sits in Support, with a dotted line to Product for collaboration and context. You’ll be expected to own your ticket queue, keep tickets moving, and ensure issues are followed through to closure without creating bottlenecks.

A key part of this role is creating a high-quality customer experience through clear communication, strong ownership, and proactive updates. You’ll help build customer trust by setting expectations early, explaining complex issues simply, and ensuring customers always know what’s happening and what comes next.

What You’ll Do

· Deliver a consistently strong customer experience by providing clear, timely, and confident communication, even during complex or long-running issues

· Build customer trust through ownership, transparency, and expectation-setting (what we know, what we’re doing, and when we’ll update next)

· Own Tier 2 technical support tickets end-to-end, including customer communication and closure

· Investigate and diagnose integration, data quality and connectivity issues using internal tools, logs, and platform signals

· Provide clear customer updates: impact, next steps, realistic timelines, and resolution status

· Coordinate with external banks/providers to progress long-running issues and unblock customers

· Create high-quality engineering escalations (clear reproduction steps, evidence, impact) when required

· Work closely with Product and Development teams to stay aligned on new integrations, changes, and known issues

· Identify recurring issues and contribute to improving processes, documentation, and internal tooling

Essential

· 2+ years experience in technical support, product support, implementation, or a similar customer-facing technical role

· Strong troubleshooting and root-cause analysis skills

· Excellent written communication (you can explain technical issues simply and confidently)

· Comfortable collaborating with Development and Product teams in a fast-moving environment

· Experience supporting integrations, APIs, or data pipelines

· Familiarity with REST APIs, authentication concepts (OAuth), webhooks

· Experience working in a ticketing environment (Intercom, Zendesk etc.)

Nice to Have

· Experience working with banks, financial services, or regulated data environments

· Experience managing third-party/provider dependencies

· Ability to use basic reporting/analysis to investigate issues (e.g. filtering, segmenting, spotting anomalies

This is an exciting opportunity for an all-rounded, highly motivated candidate to get involved at the ground level of a fast-growing company. We’re committed to making sure our employees are well-treated and have an exciting journey with us. If there’s something that’s important to you that’s not on the list, talk to us.

· Competitive salary

· A small team with a friendly environment that promotes autonomy for you to self-manage your time

· Hybrid-working and flexible working hours

· Great opportunity for career progression with hands-on experience

· Freedom of expression is encouraged