Role Details
Location: Honduras, San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Phones, Emails, Chats
Contract Duration: Permanent
Training Schedule: To Be Discussed
Work Schedule: To be assigned in a range of 7:00 AM to 7:00 PM. Availability 7 days, as it will include Weekend coverage
Expected Start Date: January 22, 2026
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
The Role
As a Technical Support Specialist, you’ll guide customers, partners, and clients—turning questions about accounts, payments, orders, or benefits into clear, actionable solutions. Every interaction is a chance to make an impact, build trust, and show how peak CX performance is done.
Let us match your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, plus more. As part of the Crescendo team, you’ll have the support you need to develop and grow your career.
The reason you join won’t be the reason you stay.
What You’ll Do:
- Deliver personable, positive customer support via email, chat, and phone
- Troubleshoot and solve customer issues with clarity and care
- Spot issue patterns and share insights for process improvement
- Balance independence and teamwork to complete tasks on time
- Follow communication guidelines and research solutions when needed
- Build trust and lasting connections with every customer interaction
What We Expect From You:
- Excellent written and verbal English communication skills (EFSET C2 required)
- Strong problem-solving and critical thinking abilities
- Highly organized, accountable, and dependable
- Effective time management with punctuality and schedule adherence
- Empathetic, adaptable, proactive, and an active listener
- Comfortable working in a fast-paced, dynamic environment
- Tech-savvy across web, computer, and mobile tools
- Passionate about delivering outstanding customer experiences
- Curious, eager, and committed to continuous learning
What You’ll Get In Return:
- Be part of a people-first, values-driven organization
- Work with innovative global partners and diverse teams
- Hybrid working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
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What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
