Grubtech is where food meets technology, and possibilities become reality. We're the unified commerce engine revolutionizing how F&B and quick commerce enterprises connect, operate, and scale in today's digital-first world.
As the backbone behind leading F&B and grocery brands across 18 dynamic markets, we don't just provide technology - we craft experiences that transform how businesses engage with their customers. Our robust integration platform and cutting-edge tools empower enterprises to seamlessly manage omnichannel operations, turning complexity into competitive advantage.
From our headquarters in the vibrant UAE to our growing offices in Sri Lanka, Egypt, KSA, and Spain, we're building the future of commerce one innovation at a time. Our rapid expansion into new markets isn't just about growth - it's about bringing transformative technology to businesses ready to redefine what's possible in the digital marketplace.
At Grubtech, we believe that behind every great meal delivery, every smooth grocery order, and every satisfied customer is powerful technology working invisibly to make it all happen. Join us as we continue to shape the future of unified commerce, one market at a time.
Job Overview
Grubtech is looking for a resourceful and tech-savvy Technical Support Specialist to join our Operations team! In this role, you will be the go-to person for hardware deployments, software installations, and technical troubleshooting at customer locations. You’ll also play a key part in identifying and escalating product feedback and technical improvements to relevant internal teams.
Key Responsibilities
- Provide timely resolution for customers’ technical issues, ensuring a high level of customer satisfaction.
- Gather customer feedback and feature requests; communicate relevant insights to the Product team for continuous improvement.
- Prepare deployment hardware by configuring devices, installing required software, and ensuring functionality prior to rollout.
- Test new software updates thoroughly before release to ensure stability and performance.
- Regularly report work progress, challenges, and technical issues to the Operations Manager.
- Troubleshoot and resolve technical and network-related issues at customer locations.
- Deploy and install hardware at customer sites, ensuring correct setup and operation.
- Maintain complete and accurate information in internal systems before client deployments.
- Escalate critical bugs, recurring issues, or complex cases to the Engineering team for advanced resolution.
Qualifications
- Bachelor’s degree from a recognized institution.
- 2+ years of experience in POS systems, preferably in the food or eCommerce sector.
- Familiarity with CRM systems and operational practices.
- Proficient in both Arabic and English, written and spoken.
- Willingness to work rotational shifts as needed.
Preferred Skills
- Strong verbal and written communication skills.
- Good understanding of technical systems and hardware/software configurations.
- Fast learner with a passion for technology and innovation.
- Excellent analytical and problem-solving abilities.
- Self-starter with the ability to thrive under pressure.
- Collaborative and team-oriented mindset.
- Comfortable operating in a dynamic and fast-paced environment.
Top Skills
What We Do
Grubtech is a unified commerce engine for Enterprise F&B, Grocery and Pharmaceutical Merchants using multiple online sales channels and back-end operations. Our main product, gOnline, connects all order sources to downstream systems like POS, ERP, Fleet Management, 3PLs, and Loyalty Programs. Our smart solutions help smoothen business operations and make the most of data for important decision making. Based in Dubai, Grubtech also has offices in Sri Lanka, Egypt, and Spain, serving customers in 18 markets.
