Aerones is seeking a passionate and skilled Technical Support Specialist to join our team. This role is vital in providing top-notch support to our clients and ensuring the optimal performance of our innovative robotic solutions used in wind turbine maintenance.
As a Technical Support Specialist, you will be responsible for:
- Responding to and managing technical inquiries from customers and stakeholders.
- Providing troubleshooting support for various robotic systems used in turbine maintenance.
- Collaborating with engineering teams to convey customer feedback and improve product functionality.
- Assisting in the development of documentation, training materials, and FAQs to enhance user experience.
- Conducting training sessions for clients on the operation and maintenance of robotic equipment.
- Monitoring and analyzing performance metrics to identify improvement opportunities.
We offer:
- A dynamic and supportive work environment.
- Opportunities for professional development and growth in a rapidly evolving industry.
- Competitive salary and benefits package.
- Collaboration with a talented team passionate about renewable energy technology.
Requirements
To succeed in this role, you should possess:
- A Bachelor’s degree in Engineering, Information Technology, or a related field.
- Strong technical knowledge and experience with robotics or automation systems.
- Excellent communication skills in English (both written and verbal).
- Proficiency in troubleshooting and problem-solving.
- A proactive attitude and ability to work independently and as part of a team.
- Willingness to travel occasionally to client sites if needed.
Benefits
- Salary from: 2,000 EUR to 4,000 EUR
- Health Insurance (after the probationary period)
- Birthday Gifts
- Gifts for Special Occasions (Marriage, Birth of a Child)
- Paid Study Leave
- An additional 3 days of leave per year, which can be taken as needed
Top Skills
What We Do
Aerones is an innovative company that has developed robotic technology for wind turbine blade maintenance services, such as:
• Conductivity measurements and trouble-shooting;
• Drainage hole cleaning;
• External inspection of the wind turbine blades;
• Internal inspection of the blades;
• Blade & Tower cleaning;
• Coating application on the leading edges;
• Leading-edge repair.
The technology in use is controlled remotely. In addition, it is compact and easily transportable.
Aerones is the first company in the world to provide the services using robotic technology: the maintenance process does not require technicians to work in dangerous heights, and thus is much safer, more efficient, and the downtime of the turbines is decreased significantly.
