- Respond to customer inquiries and support requests via Zendesk and other channels.
- Troubleshoot basic technical and operational issues.
- Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
- Escalate complex or unresolved issues to senior team members when necessary.
- Maintain clear and professional communication with customers in English.
- Follow internal workflows and contribute to knowledge base documentation when needed.
- Full-time role, working in rotating shifts as part of a 24/7 support team (working night shifts from home is possible, after probation, working from home 1 – 2 days is possible).
- Education in Telecommunications, IT, or a related technical field – mandatory.
- Fluent written and spoken English – mandatory.
- 1+ year of previous customer support experience – preferred.
- Interest in telecom, mobile technologies, and IoT is a strong advantage.
- Strong communication skills and a customer-oriented mindset.
- Ability to work well both independently and in a team environment.
- Basic problem-solving skills and a willingness to learn technical troubleshooting.
Top Skills
What We Do
Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between business, people and things wherever the device is located.
Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations' global fleet of devices. Our experts assist in every step of the device on boarding process to ensure you are set up to meet your organization’s connectivity needs.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing’s dynamic software platform. Gain visibility by application type and have the power to safe list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Our superior technology combined with our solid strategic partnerships provide our customers with the perfect balance of the benefits of a local and roaming carrier. We deliver the reach of a global carrier with the quality of a local one with a single carrier that has flexible offerings, low latency, and sustainability at competitive rates.
