AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
To support us on our mission, we are looking for a talented and highly ambitious Technical Support Specialist. In this role, you are responsible for providing fast and useful technical assistance on our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.
- Provide technical support by phone, email, and live chat to AnyDesk clients
- Develop best practices for recurring problems, together with your team
- Collaborate within and outside of your team to support broader business objectives
- Support our sales and business development team
- Contribute to knowledge management by creating technical articles and work arounds
- Advise the customer about our product with their business requirements in mind
- Ensure the satisfaction of our customers
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- 1 years+ experience in a customer contact-centered area
- Successfully completed studies or training in the IT field
- Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
- Distinct customer and service orientation and understanding of the customer point of view
- Fluent in English with strong communication skills, any additional languages (Japanese, Thai, and Mandarin) are a plus
Preferred Skills and Experience:
- Understanding or experience with REST API is a big plus
- Resilient and flexible
- Positive problem-solving attitude and a hands-on mentality
- You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them successful!
- We also give career starters and jumpers a chance
What we offer:
- Ambitious and self-driven culture
- Generous leave entitlements
- Hybrid working mode (WFH)
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued
- Free drinks and snacks
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Kristy Cheng, Admin and HR Manager.
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What We Do
AnyDesk was founded in Germany in 2014. Its unique remote access software has been downloaded by more than 800 million times by users worldwide. The software is based on the company’s unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration whether you’re down the hall or on the other side of the world. AnyDesk is one of the 50 fastest-growing businesses in Germany and its technology is trusted by millions of people and more than 180,000 customers in 190 countries, including world-renowned Fortune 500 brands
