Thus far, our customer experience has been the main differentiator between Mollie and our competitors. As a Technical Support Specialist, you will be the point of contact for our customers, Customer Support, Commerce and Engineering departments. Your mission is to make sure our customers can run their business effectively by supporting them with technical matters focussed on, but not limited to, the integration of Mollie products and services. The Technical Support Team is international, multilingual and always ready to go above and beyond for our merchants. When customers have a problem, they listen, analyse, solve and empower.
What you'll be doingDeliver technical support for (custom) integrations & plugins to our customers (merchants & partners)
Advise merchants on how to best implement Mollie in their specific setup;
Point of contact for technical questions and escalations coming from internal customer representatives (Customer Support teams, Sales & Customer Success managers)
Tech support training for other teams and departments
Writing internal technical process documentation
Actively contributing in providing feedback and input to the business via SME format to improve the technical product and merchant experience
You will be part of a small team focused on solving clearly defined problem spaces
Minimum of 2-3 years Tech Support experience, preferably in Fintech
Analytical and Troubleshooting Abilities: You have a proven track record of applying analytical thinking and effective problem-solving skills
Experience with APIs: You have prior experience working with APIs
Excellent Communication Skills: You can distil complex technical issues into easy-to-understand messages for diverse audiences
Fluency in English
Valuable Additional Experience: We consider the following as valuable additions to your skill set:
ITIL certification
Experience with Docker
Familiarity with databases such as MySQL, MariaDB
Knowledge of Webshop Technologies
Hands-on experience with cloud projects, especially on the Google Cloud Platform
A background in working within an agile environment
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What We Do
Mollie offers a single platform for businesses to get paid and manage their money. One that makes payments, reconciliation, reporting, fraud prevention, and financing simple for all – from startups to enterprises.
Founded in 2004, Mollie’s mission is to make payments and money management effortless for every business in Europe. Our 750-strong team works from offices across the continent, including Amsterdam, Ghent, Lisbon, London, Maastricht, Milan, Munich, and Paris.
Today, more than 250,000 businesses use Mollie to drive revenue, reduce costs, and manage funds.
