Technical Support Specialist
Primary Activities/Duties:
- Technical Support
- On-phone tech support for customers, distributors and Rittal Sales Team
- E-mail tech support for customers, distributors and Rittal Sales Team
- Assist with the development and maintenance of the Tech Support library, Q&A database and On-line tools and resources
- Assist with the creation and development of Tech Support performance metrics
- Technical/ Product Training
- Provide assistance and support to Training and Development Department on request
- Assist with the research and authoring of technical papers, presentations and required sales tools
- Outside Sales and System Consultants Support
- Provide assistance with the development of written specifications, technical data and project BOMs
- Other duties as assigned
Physical Requirements:
Sit for long durations of time, up to 8 hours. Work at a computer and keyboard for majority of work time. Stand, walk, bend, twist, and reach frequently throughout the work shift. Occasionally lift up to 25 pounds to waist level and above the shoulders.
Mental Requirements:
Work in a fast-paced environment, adapt to assignment changes easily, ability to multi-task, learn office procedures and learn to use new software. Must be detailed oriented with demonstrated project management ability; communicate effectively via oral and written and can work independently as well as in a team environment. Must be a self-starter and be able to work with little or no supervision. Willingness to travel as needed.
Safety Requirements:
Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.
Direction & Decision Making:
Complete directives given either verbally or written, make and assist in determining logical decisions. Solutions driven person who is willing to work through problems and seek answers to ongoing and challenging requirements.
Relationships:
Direct Contacts: Director of Business Operations, System Consulting Manager, System Consultants, Sales Team, Training Department, Customers & Distributors.
Indirect Contacts: All other departments throughout the plant.
Knowledge & Experience:
- Minimum 2-year technology degree (4-year BS preferred) or 3-5 years’ experience in the mechanical/ electrical industry.
- Strong technical aptitude and good analytical skills; organized and detailed oriented.
- Self-starter, willing to work-through and seek answers to ongoing new requirements
- Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
- Experience utilizing Customer Relationship Management and CAD tools is preferred.
Work Environment:
Must be able work in home office and plant floor environment.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 629-2615.
This option is reserved for individuals who require accommodation due to a disability.
Rittal Corporation is proud to be an affirmative action/equal opportunity employer. EEO/M/F/Vets/Disabled
Top Skills
What We Do
Rittal North America LLC is the U.S. subsidiary of Rittal GmbH & Co. KG in Germany and was founded in Springfield, Ohio in 1982. Its parent company, Rittal, was started in Germany in 1961 and has grown to include offices in more than 70 countries and manufacturing facilities on 4 continents.
Rittal North America LLC's U.S. Headquarters, located in suburban Chicago, Illinois, is a state-of-the-art facility that serves as a customer training center, including expanded teaching resources, product testing facilities and a large-scale product showroom where customers can have a hands-on experience with the entire Rittal System. Rittal North America LLC's manufacturing center of excellence facility in Urbana, Ohio, consists of more than a half-million square feet of space to ensure that customers' production and stocking requirements are fully met. Lastly, Rittal North America LLC's distribution centers in Georgia, Texas and Nevada enable Rittal to meet the needs of its customers quickly and reliably.
Situated on a 105-acre campus, Rittal North America LLC's manufacturing facility is filled with state-of-the-art equipment and processes, and contains in-house engineering and modification services, as well as the longest non-automotive paint line in North America, stretching more than 3 miles within the confines of the factory. The on-site warehouse is outfitted with an 8-story Automated Storage & Retrieval System.
Rittal manufactures the world's leading industrial and IT enclosures, racks and accessories, including high efficiency, high density climate control and power management systems for industrial, data center, outdoor and hybrid applications. Rittal's off-the-shelf standard, modified standard and custom-engineered products are known throughout the world as high quality, affordable solutions for practically any industrial or IT infrastructure application - from single enclosures to comprehensive systems.
Rittal is ISO 9001:2008 and ISO 14001:2004 certified.
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