Baker Hughes

Technical Support Specialist

Posted 6 Days Ago

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Rio de Janeiro, RJ, Rio de Janeiro, BRA

In-Office

Entry level

Energy

The Role

Provides technical support to field operations through online, phone, and written channels, including 24/7 critical-operations support. Serves as a subject matter expert, investigates field failures, escalates unfamiliar technical issues, documents lessons learned, and communicates findings to Engineering and Technology teams. Coaches technical resources, supports knowledge management, ensures compliance with the Manage the Job Cycle process, and handles special projects. Requires a STEM degree, strong analytical and communication skills, mentoring ability, and significant operational knowledge.

Summary Generated by Built In

ESSENTIAL RESPONSIBILITIES:

•   Ensure compliance with Manage the Job Cycle (MtJC) process
•   Subject Matter Expert for their area of support
•   Support the field technically through different media ( online , phone calls and technical papers)
•   24/7 Support for Critical Operations in the field when needed
•   Share the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database
•   Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field
•   Raise an alert across the Service Delivery organization whenever an unfamiliar technical issues arises on a job
•   Coach other technical resources in their area of expertise
•   Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies
•   PL specific responsibilities
•   Handles special projects as required

QUALIFICATIONS/REQUIREMENTS:

•   Bachelor’s degree in science, technology, engineering or mathematics
•   Displays initiative, is self-driven & flexible
•   Strong analytical and problem solving skills
•   Ability to develop and mentor others
•   Availability on call outside of normal business hours
•   Good communication skills

DESIRED CHARACTERISTICS:

•   Thorough understanding of PL technology and Service Delivery requirements
•   Significant operational experience
•   End to End knowledge of the drilling and completion process is an advantage
•   Ability to learn and use various computer tools to prepare data and visualizations for analysis
•   Ability to work independently

Reports To: Service Delivery Technical Manager

The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering

Skills Required

Bachelor's degree in science, technology, engineering, or mathematics
Initiative, self-direction, and flexibility
Strong analytical and problem-solving skills
Ability to develop and mentor others
Availability for on-call support outside normal business hours
Good communication skills
Thorough understanding of PL technology and Service Delivery requirements
Significant operational experience
End-to-end knowledge of drilling and completion processes
Ability to learn and use computer tools for data preparation and visualization
Ability to work independently

Baker Hughes Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baker Hughes and has not been reviewed or approved by Baker Hughes.

Retirement Support — Feedback suggests retirement contributions combine automatic employer funding with a dollar‑for‑dollar match, with immediate vesting on the match. This structure can meaningfully increase savings for employees who participate consistently.
Equity Value & Accessibility — Feedback suggests a discounted employee stock purchase program with regular purchase periods and no brokerage fees provides accessible ownership upside. Program parameters are clearly laid out through the benefits hub and plan materials.
Leave & Time Off Breadth — Feedback suggests exempt staff have flexible, manager‑approved time off while non‑exempt employees accrue vacation and receive paid personal time. Company‑paid holidays and paid parental leave further broaden time‑away options.