Client Support·Full-Time·Chile
Build Your Future With Us
The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.
We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.
AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.
Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.
The Role
At Sovos, we're looking for a Technical Support Specialist to serve as the critical bridge between our SaaS platform and our customers worldwide. You'll provide swift resolution to escalated technical issues, ensure excellent customer experiences, and contribute to a culture of continuous improvement across our global support organization.
More specifically, you will:
- Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner, troubleshooting software issues by replicating problems, identifying root causes, and implementing solutions.
- Document all customer interactions, issues, and resolutions in the support ticketing system, and escalate complex technical problems to appropriate teams when necessary.
- Create and maintain knowledge base articles and troubleshooting guides, leveraging AI tools to improve documentation quality and searchability.
- Provide product training and onboarding assistance to new customers, conducting regular follow-ups to ensure satisfaction with resolutions.
- Identify recurring issues and collaborate with product teams on improvement opportunities, staying current with product updates, new features, and technical developments.
- Participate in on-call rotations to provide after-hours support when needed.
What You Bring to Sovos
- You can troubleshoot complex technical issues and communicate solutions effectively to customers, with a strong technical aptitude and the ability to quickly learn new software platforms and technologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a patient and empathetic manner, even during high-stress situations.
- Problem-solving mindset with strong analytical and diagnostic abilities, and experience with ticketing systems (Zendesk, Freshdesk, Salesforce, Jira, or similar platforms).
- Basic understanding of web technologies, APIs, and integration concepts, with comfort using AI-assisted workflows to improve efficiency and accuracy.
- Self-motivated with the ability to work independently while collaborating effectively with team members, balancing multiple support cases with varying priorities.
- Fluent in English for customer communication, plus proficiency in one of the following: Spanish, Portuguese, or Turkish (depending on product assignment).
- Nice to have: experience using tools like Postman for API testing, Grafana for monitoring, or basic Linux command-line work.
The Process
We believe in a transparent and comprehensive hiring process. Here's what you might expect:
Pre-Employment Assessment
Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
Video Interview
A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
Meeting with a Recruiter
A conversation to talk through the role, your experience, and your goals.
Live Interviews with the Hiring Team
Meet the people you'll work with and dig into the day-to-day of the role.
Life at Sovos
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Global Mentoring Programs
- AI Tools and Technology from Day 1
- Continuous Learning and Development
- Language Learning Support
- Global Employee Recognition Platform and Programs
- Global Parental Leave Policy
- Comprehensive Health, Dental and Catastrophic Insurance
- Life Insurance
- Employee Assistance Programme
- Meal Allowance
- Holiday Bonus
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to contribute authentically and be valued for their unique perspectives.
Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.
More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.
We'd love to hear from you. Use the Apply button at the top of this page to submit your application
#LI-Remote
Skills Required
- Ability to troubleshoot complex technical issues and communicate solutions effectively
- Excellent verbal and written communication skills, including explaining technical concepts to nontechnical users
- Problem-solving, analytical, and diagnostic abilities
- Experience with ticketing systems such as Zendesk, Freshdesk, Salesforce, Jira, or similar
- Basic understanding of web technologies, APIs, and integration concepts
- Comfort using AI-assisted workflows
- Ability to work independently and collaboratively while managing multiple priorities
- Fluent English proficiency
- Proficiency in Spanish, Portuguese, or Turkish, depending on product assignment
- Experience with Postman for API testing, Grafana for monitoring, or basic Linux command-line work
Sovos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sovos and has not been reviewed or approved by Sovos.
-
Leave & Time Off Breadth — Flexible or unlimited time off is broadly offered and stands out as a strong aspect of the package. While usage may depend on workload and manager norms, the breadth of the policy is clear.
-
Parental & Family Support — Parental leave is included, with examples of extended maternity and multi‑week leave for other parents. This support complements wider family‑oriented resources.
-
Wellbeing & Lifestyle Benefits — Wellness resources, donation matching, volunteer time off, recognition programs, and structured development/mentorship are part of a broad offering. Remote/flexible work options and community perks further bolster everyday wellbeing.
Sovos Insights
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
Gallery
