Jobs at Sovos

Maintain and optimize Sovos cloud infrastructure and SaaS reliability. Develop and operate deployment, monitoring, alerting, security, and troubleshooting tools. Partner with Platform teams, implement infrastructure-as-code, improve CI/CD pipelines, use monitoring/analysis tools, and apply automation and AI to increase uptime and operational efficiency.

Design, build, deploy, and maintain cloud and Kubernetes platforms using CI/CD and Infrastructure-as-Code. Automate provisioning, manage configuration, support SDLC tools, document processes, and collaborate with agile teams to improve delivery and reliability.

Lead a regional enterprise sales team to exceed quota by acquiring new accounts and expanding existing ones. Develop territory plans, build strategic relationships and partnerships, manage complex sales engagements, deliver tailored demos and proposals, coordinate internal resources, represent Sovos at events, and leverage AI tools to boost sales productivity and pipeline.

Serve as the technical lead for partner and channel ecosystems, design and deliver enablement programs, produce partner-facing technical content, assist with API and ERP integrations, support joint solution design and onboarding, and act as technical liaison to Product, Engineering, and Customer Success.

Lead end-to-end API-based integrations between Sovos platforms and client ERPs. Gather requirements, design solutions, implement and test REST/SOAP integrations, validate data mappings, troubleshoot issues, coordinate with clients and partners, support production systems, and maintain integration documentation.

Lead and develop a customer support team to meet SLAs and CSAT goals. Manage daily operations, staffing, escalations, and cross-functional incident coordination. Use CRM/ticketing systems and AI tools to improve processes, analyze operational data, and drive continuous improvement while maintaining documentation, reporting metrics, and knowledge base content.

Lead and develop a customer support team to ensure SLA adherence, CSAT, and efficient ticket resolution. Manage hiring, scheduling, escalations, reporting, cross-functional liaison, process improvements, and knowledge base upkeep while leveraging CRM/ticketing systems and AI tools.

The Senior Data Engineer at Sovos will design and build the Snowflake architecture and dbt models for financial data while ensuring pipeline reliability and data quality standards. Responsibilities include monitoring and managing production pipelines, collaborating with finance stakeholders, and extending data models.

As a Senior Network Operations Engineer at Sovos, you'll monitor networks, troubleshoot issues, escalate problems, and mentor junior staff while ensuring optimal performance of the network infrastructure.

The Business Development Representative II will generate qualified meetings, handle outbound and inbound leads, partner with Sales Executives, and maintain high meeting quality and CRM documentation.

Senior pre-sales role advising on enterprise, multi-country tax and compliance solutions. Lead discovery, map ERP and transaction flows, design scalable cross-border architectures, deliver tailored demos, own technical RFP/RFI responses, and collaborate with Sales, Product, Alliances, and Services to advance deals and ensure smooth implementation.

Senior pre-sales role advising on complex, multi-country enterprise tax and compliance deals. Lead discovery, map transaction and ERP landscapes, design cross-border solution architectures, deliver tailored demos, own technical RFP/RFI responses, influence stakeholders, and ensure smooth handoff to implementation while driving commercial value.

The Senior Agile Leader facilitates Agile processes across teams, ensuring delivery effectiveness, team autonomy, and AI integration while managing sprint execution and planning.

Lead and scale Americas Operations team, manage Operations Analysts, own delivery operations (project setup, data governance, PSA admin), build KPIs and executive reporting, drive process improvements, and partner cross-functionally to scale professional services operations.

Provide escalated technical support for a SaaS platform: troubleshoot and resolve issues, document tickets, escalate complex problems, create knowledge articles, train and onboard customers, participate in on-call rotation, and collaborate with product teams to improve the product.

Drive product-led growth and go-to-market strategy for B2B SaaS product lines. Own positioning, messaging, launches, sales enablement, content, competitive analysis, SEO/paid search optimization, and measurement to improve acquisition, adoption, retention, and revenue.

Provide tier-2 technical support for a SaaS tax compliance platform: troubleshoot issues, resolve tickets, document solutions, create knowledge-base articles, onboard customers, escalate complex problems, participate in on-call rotation, and collaborate with product teams to reduce recurring issues.

The Senior Systems Engineer will design, implement, and optimize enterprise systems for reliability and security, mentoring junior engineers and enhancing platform performance.

The AI & Product Transformation Manager at Sovos will oversee AI skill-building and ensure readiness for product launches across the global support organization, including training and facilitating AI tool usage.

The Compliance Services Representative manages client tax compliance, resolves issues, provides client services using tax software, and supports team training.