Jobs at Sovos

Build qualified sales pipeline through prospect outreach, networking, campaign follow-up, territory planning, solution presentations, forecasting, and opportunity nurturing. Partner with Sales Executives to generate revenue opportunities, educate prospects about tax compliance solutions, and improve outreach processes using CRM and AI tools.

Supports pricing and monetization strategy through analysis of pricing, packaging, SKU, and product data. Builds reports and dashboards, maintains product and pricing information across internal systems, supports Salesforce and CPQ updates, conducts competitive intelligence, and coordinates pricing and packaging initiatives. Collaborates with Product Marketing, Product Management, Finance, and Sales Operations while using AI tools to improve reporting and commercial processes.

Lead global product marketing for pricing, packaging, and monetization initiatives. Develop positioning, value propositions, sales narratives, battlecards, and executive communications while partnering with Product, Finance, Sales, Marketing, and Strategy. Analyze customer, competitive, product, and financial data; use AI tools to evaluate commercial performance and design pricing experiments. Influence senior stakeholders and support sales enablement for complex B2B SaaS products.

Manage client compliance workflows, including data mapping, importing, reconciliation, documentation, file generation, and timely regulatory submissions. Train clients on software use, meet federal and state deadlines, provide accurate client service, and identify process improvements using AI tools. The role requires strong Excel skills, clear communication, attention to detail, adaptability, and successful completion of a background check and drug test.

Perform global revenue recognition under ASC 606, prepare journal entries and deferred revenue schedules, reconcile accounts, and support financial close. Maintain accounting policies and controls, improve and automate processes, assist with post-acquisition integrations, and advise stakeholders on revenue recognition. The role requires substantial accounting experience, CPA certification or pursuit, ERP experience, strong knowledge of SaaS revenue accounting, and completion of a background check and drug test.

Monitor, optimize, and scale AI-powered customer support systems, including chatbots, automated ticketing, and intelligent routing. Analyze performance metrics, resolution rates, customer satisfaction, and automation opportunities. Configure AI tools, conduct A/B testing, support governance and compliance, document results, and collaborate with support teams to improve service quality and efficiency.

Leads and develops Customer Success Managers and Team Leads, owning team performance, customer outcomes, risk management, renewal readiness, coaching, talent development, and operational consistency. Partners with Renewals, Sales, and cross-functional teams; ensures CRM and Gainsight data quality; improves workflows and dashboards; and uses AI tools to enhance decision-making and efficiency. The role is focused on people leadership rather than individual account ownership.

Leads client onboarding, implementation, integration testing, configuration, training, documentation, and project transitions. Develops project plans, manages risks and competing priorities, resolves issues and escalations, translates client business logic into technical specifications, coordinates testing through sign-off, and identifies process improvements and consulting opportunities. Collaborates cross-functionally to ensure regulatory alignment, client satisfaction, and seamless implementation transitions.

Conduct unclaimed property compliance assessments, voluntary disclosure agreements, and audits for clients. Analyze financial records and quantify potential liabilities using Sovos software and AI-assisted workflows. Prepare compliance reports and due diligence letters, document findings, manage project updates and budgets, and collaborate with project managers and senior reviewers. The role also involves client communication, quality control, training new employees, and interpreting state unclaimed property requirements.

Manage the SaaS customer renewal lifecycle, cultivating stakeholder relationships, developing account plans, negotiating renewals, identifying upsell opportunities, resolving account issues, and forecasting renewal performance. This quota-carrying role partners with Account Management and Customer Success to improve retention, expansion, customer value, and operational efficiency while maintaining accurate forecasts and meeting targets.

Provide technical support for Sovos’s SaaS platform by resolving tickets, calls, and emails; troubleshooting software issues; documenting resolutions; escalating complex problems; maintaining knowledge-base content; identifying recurring issues; and supporting customers during on-call rotations. The role requires clear communication with nontechnical users, customer empathy, ticketing-system proficiency, basic web and API knowledge, multilingual support capability, and comfort using AI tools.

Manage global enterprise accounts across Europe by generating new business, executing account-based sales strategies, meeting revenue quotas, and growing pipelines. The role covers the full sales cycle, including prospecting, closing, upselling, and cross-selling. Responsibilities include developing C-suite relationships, managing complex technical sales, maintaining tax compliance industry expertise, forecasting revenue, and reporting sales performance.

Tax internship focused on indirect taxes, especially VAT and IPT. Responsibilities include validating client data, preparing statements and forms, researching legislation, supporting audits, translating tax authority correspondence, assisting with client issues, and ensuring compliance with internal procedures and submission deadlines. The role provides practical experience in tax consultancy, compliance, and tax technology while developing analytical, communication, and administrative skills.

Serves as the primary technical advisor for enterprise customers using SAP-integrated Sovos solutions. Manages technical account plans, governance reviews, deployments, escalations, and customer enablement. Analyzes support trends, product usage, and feedback to identify risks and optimization opportunities. Coordinates with Support, Product, Engineering, and Customer Success while documenting SAP data flows and integration dependencies. Requires SAP ECC or S/4HANA knowledge, FI/CO expertise, familiarity with SD and related technologies, bilingual Portuguese and English communication, and comfort using AI-assisted productivity tools.

Lead reliability engineering for global AWS-based SaaS platforms across multiple accounts and regions. Responsibilities include establishing SRE standards, leading incident response, designing Kubernetes and cloud infrastructure, maintaining CI/CD and Infrastructure as Code, building observability and automation capabilities, and improving disaster recovery. The role partners across engineering, security, support, architecture, and product leadership to increase platform reliability, scalability, security, and operational maturity.

Provide advanced corporate IT support and systems administration across Microsoft 365, Windows, Azure, Active Directory, Entra ID, Intune, and VMware. Manage employee devices, applications, accounts, permissions, authentication, MFA, and SSO throughout their lifecycle. Lead root cause analysis, documentation, standardization, and process improvements while partnering with HR, Security, and Compliance. Support global teams in English and Turkish, working autonomously and using AI tools to improve troubleshooting and service delivery.

Organize, maintain, and optimize global support knowledge assets, including knowledge bases, documentation, FAQs, and training materials. Develop knowledge management strategies, audit content for accuracy and consistency, improve searchability and AI readiness, analyze content performance, identify knowledge gaps, and collaborate with subject matter experts. The role also uses AI tools to improve content generation, maintenance workflows, and discoverability.

Provides technical sales engineering for embedded compliance solutions, guiding ISV and BPO partners through discovery, solution scoping, validation, demonstrations, proof-of-concepts, and integration. Advises on APIs, authentication, webhooks, cloud architecture, deployment, testing, SLAs, and data flows. Develops technical sales assets, maintains platform expertise, documents partner engagements, and collaborates across Sales, Product, Engineering, Support, and Services. Travel is required as needed for partner meetings, workshops, events, and planning.

Provide technical and sales support for payroll reporting forms and eFiling software through phone, email, and chat. Troubleshoot customer issues using remote support tools, test form updates, document bugs, maintain the support portal, identify recurring issues, communicate updates across departments, and improve software programs with AI-assisted workflows.

Manage a high-volume eCommerce customer portfolio, driving product adoption, satisfaction, and gross revenue retention. Execute success plans, monitor health and usage signals, identify and resolve risks, support renewal readiness, document customer feedback, and collaborate with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and Gainsight records while ensuring consistent engagement and operational discipline.