Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2024, we had annual net sales of EUR 11.0 billion.
Commercial & Operations in KONE ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof.
2.About GSSKONE's Global Spares Supply (GSS) supports KONE service business success globally with digital and physical channels for all the material-related needs. We are dedicated for promoting our product and services to our customers and responsible for meeting the growth goals of a GSS in terms of the sale of our products and use of our services. We are around 280 professionals in the fields of solution offering (products and digital services) and supply chains as well business analytics, marketing and sales support.
3.Why this role?Are you motivated to take a lead role in driving the growing service material markets in our large-scale maintenance business, products and services? Are you passionate about building competitive offering solutions to meet customer requirements? If you are, then read more about the opportunity to join KONE as Technical Support Specialist at Global Spares Supply team!
We are seeking to hire a new Technical support specialist to our offering team dedicated to lead maintenance material solutions and developments to deliver high value to customers and business stakeholders. You will drive the development, implementation and follow-up of our spare part offering to improve our service material offering availability. Technical Support Specialist reports to GSS Offering Manager.
4.What will you be doing?- Technical support for KONE Frontlines and GSS teams
- Material identification support for Frontlines
- Quotations (price and delivery time) to Frontlines in urgent cases (stop lift or equal situations)
- Supplier suggestions for sourcing technically challenging materials
- Collecting technical information of materials and follow-up of recording it to systems
- Material replacement studies (material functionality, quality and safety)
- Physical material identification (against material database)
- Technical studies for warranty claims
- Technical support for purchasing (supplier contact, technical clarification, purchase price inquiries)
- Responsible for managing the lifecycle of spare materials in the GSS offering
- Ensure product compliance, including governance, documentation, and regulatory reporting.
- Maintain product compliance and liability throughout the product lifecycle, while supporting pricing strategies through cost analysis, benchmarking, and supplier negotiations.
- Work assigned by the team leader
- Sound knowledge in handling technical enquiries and product or spares specifications
- Hands-on experience in managing spare parts offering portfolio including catalogue maintenance considering availability and lifecycle updates
- Experience in supplier engagement, including obtaining quotations and clarifying product specifications, technical details and pricing
- Strong knowledge of SAP, Product Data Management and Master Data Management systems, BOM’s.
- Proficiency in O365, SharePoint, and engineering drawing tools
- Strong execution skills with a focus on speed and quality
- Understanding of supply chain, material, and master data processes.
- Familiarity with elevator, escalator and building door products
- Experience in elevator installation and maintenance tools management and design application
- Experience with VariPDM, Adobe tools, and technical documentation
- Bachelor or master’s technical degree in relevant field or equivalent experience
- 10-12 years of relevant overall experience
- minimum 5 years’ experience in Technical Task in Mechanical / electrical engineering
- minimum 5 year of product life cycle management
- minimum 3 years of master data management or product data management
- Preferred background includes experience in international and cross-functional collaboration.
- Detail-oriented, innovative and proactive in solving technical challenges
- Elevator product/component knowledge seen as asset
- Comfortable working in a virtual and cross-functional global team environment
- Knowledge on product structure and Products Classifications
- Process Knowledge and Components knowledge
- KONE organization knowledge (Preferable)
- Training skills
- Good negotiation and presentation skills in English language
- Willingness to travel
As our new Technical Support Specialist, you’ll get a role in an international working environment with the chance to grow along with your responsibilities. You’ll have a great opportunity to play your part in international growth and to work in an ambitious and committed global team of smart people. You’ll be working in a respectful and professional, yet easy-going atmosphere where individual thinking is encouraged.
As KONE is a global leader in the elevator and escalator industry, this is a key role and a great opportunity to build the future cities through improving how people live, work and play in the cities and to help us continue innovating and making magic happen also in the future.
You will be working with highly dynamic teams significantly investing time and effort on how we develop services and solutions. You get a chance to work with and participate in further developing products that are used by billions of users in daily basis. Products that are widely recognized by their quality and innovation.
For further information please contact Karthikeyan S [email protected]. Please submit your application.
- Opportunity to grow professionally in an international working environment
- Chance to contribute to global business expansion and development
- Work alongside an ambitious, committed, and globally diverse team
- Enjoy a respectful, professional, and easy-going workplace culture
- Encouragement for independent thinking
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Bachelor’s or master’s degree in a relevant technical field, or equivalent experience
- 10–12 years of relevant overall experience
- At least 5 years of technical work in mechanical or electrical engineering
- At least 5 years of product lifecycle management experience
- At least 3 years of master data management or product data management experience
- Knowledge of technical enquiries and product or spare-parts specifications
- Experience managing spare-parts offering portfolios, including catalog maintenance, availability, and lifecycle updates
- Experience engaging suppliers, obtaining quotations, and clarifying specifications, technical details, and pricing
- Strong knowledge of SAP, Product Data Management, Master Data Management systems, and BOMs
- Proficiency with Microsoft Office 365, SharePoint, and engineering drawing tools
- Strong execution skills focused on speed and quality
- International and cross-functional collaboration experience
- Knowledge of elevator, escalator, and building door products
- Experience managing and designing elevator installation and maintenance tools
- Experience with VariPDM, Adobe tools, and technical documentation
- Knowledge of supply chain, materials, and master data processes
- Knowledge of product structures and product classifications
- Process and components knowledge
- KONE organizational knowledge
- Training skills
- Good negotiation and presentation skills in English
- Willingness to travel
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
