Technical Support Specialist

 LexisNexis Risk Solutions, through its Firco Enterprise product family, is a global leader in financial crime compliance software, trusted by major banks and financial institutions to combat sanctions violations, money laundering and financial crime.

Our platforms process mission‑critical, high‑volume financial data across complex distributed environments. We operate at the intersection of regulatory compliance, large‑scale systems, on-prem/cloud-native architecture and real‑time transaction processing—where reliability, precision, and deep technical expertise truly matter.

About the Job

As a Support Engineer, you will work hands‑on with complex enterprise systems deployed across cloud, on‑prem and hybrid environments. You will investigate real production issues experienced by tier‑1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams.

This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end‑to‑end and continuously expanding their technical skillset.

Responsibilities

• Perform technical investigations into complex, real‑world issues affecting production systems

• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes

• Reproduce issues by building and configuring realistic test environments

• Debug behavior across distributed systems, APIs, messaging middleware and databases

• Work directly with Product teams to file high‑quality defect reports and influence product improvements

• Participate in critical incident (Severity‑1) troubleshooting with customers and internal teams

• Continuously build expertise as new features, architectures and technologies are released
   

Requirements

• Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments

• Solid understanding of cloud‑native architectures and production troubleshooting

• Strong knowledge of Java‑based web applications, including HTTP/HTTPS, sessions, cookies, SSL/TLSSSO (SAML, OAuth), authentication flows REST APIs, request/response lifecycles.

• Proficiency in at least one programming or scripting language and ability to:
  - Debug SQL queries
  - Work with JSON, XML and proprietary data formats and data mappers
  - Use UNIX/Linux shell, PowerShell or Bash
   

• Strong understanding of relational databases (Oracle, SQL Server): Schema design, constraints, indexing, performance considerations.
   

• Proven ability to debug complex issues by correlating logs, data flows and system behavior
  Idioms
  English Advanced to Fluent
  Spanish Advanced to Fluent
  *This is a hybrid position in São Paulo - Brasil

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