This role will troubleshoot complete PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues. The ideal candidate has hands-on experience building and troubleshooting desktop computers and can clearly explain technical solutions to customers.
Responsibilities- Provide technical support through inbound phone calls and live chat.
- Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals.
- Assist with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software.
- Guide customers through installation, configuration, compatibility, and troubleshooting steps.
- Identify defective products and assist with warranty or replacement processes.
- Accurately document customer interactions and troubleshooting performed.
- Escalate complex or unresolved issues when necessary.
- Maintain strong productivity, documentation, and customer satisfaction results.
- Hands-on experience building, upgrading, or repairing desktop computers.
- Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures.
- Strong verbal and written communication skills.
- Ability to explain technical information clearly to customers of all experience levels.
- Strong troubleshooting, problem-solving, and multitasking abilities.
- Ability to remain patient and professional during difficult customer interactions.
- Ability to work on-site in Milpitas, California.
- Previous technical support, help desk, computer repair, or customer service experience.
- Familiarity with CORSAIR hardware and software.
- Experience supporting customers through phone, chat, or ticketing systems.
- Experience using Oracle or similar customer service and order-management systems is a plus.
Skills Required
- Hands-on experience building, upgrading, or repairing desktop computers.
- Strong knowledge of PC hardware, Windows, device drivers, BIOS or UEFI, and common diagnostic procedures.
- Strong verbal and written communication skills and ability to explain technical information clearly to customers.
- Strong troubleshooting, problem-solving, and multitasking abilities.
- Ability to remain patient and professional during difficult customer interactions.
- Experience providing technical support via phone and live chat.
- Ability to work on-site in Milpitas, California.
- Previous technical support, help desk, computer repair, or customer service experience.
- Familiarity with CORSAIR hardware and software.
- Experience supporting customers through ticketing systems or order-management systems (Oracle a plus).
Corsair Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Corsair and has not been reviewed or approved by Corsair.
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Healthcare Strength — Corsair lists comprehensive medical, dental, and vision coverage with 100% in‑network preventive care, alongside mental health resources and an Employee Assistance Program. Plan options include major carriers and access to HSA/FSA and commuter accounts.
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Retirement Support — A 401(k) with automatic enrollment and a dollar‑for‑dollar company match on the first 4% is highlighted, with immediate vesting noted in materials. These elements position the retirement offering as straightforward and competitive for a mid‑size tech employer.
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Parental & Family Support — Materials describe 12 weeks of paid parental leave and a return‑to‑work program, with childcare benefits mentioned in public listings. These provisions point to meaningful support for growing families, subject to eligibility by location and status.
Corsair Insights
What We Do
Founded in 1994, CORSAIR has grown from pioneering the high-performance DRAM market into one of the world’s leading providers of high-performance PC peripherals and components. CORSAIR offers a complete range of products to equip gamers, enthusiasts and e-sports athletes.
Why Work With Us
What does it mean to be part of the Corsair Team? It means being part of a winning culture that stems from the products we develop, the customers we build them for and most of all our employees who make it all happen.
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