We are looking for a Technical Support Specialist to join our team and contribute to the success of our sales operations. In this role, you will be a key player in supporting our commercial team and ensuring the technical excellence of our solutions. Your expertise will strengthen our position in the market and enhance customer satisfaction. As a Technical Support Specialist, you will collaborate closely with the sales team, providing technical insights and support during site visits and meetings. You will also play a crucial role in product presentations and training sessions, ensuring that both internal teams and customers have a deep understanding of Legrand's solutions. Additionally, you will be responsible for preparing and maintaining technical documentation, including product samples, catalogs, and databases, to facilitate easy access and reference.
Responsibilities- Provide technical expertise and support to the commercial team during site visits and meetings.
- Strengthen the credibility of our solutions by offering technical insights and guidance.
- Support product presentations and training sessions for internal teams and customers.
- Ensure a strong understanding of Legrand's solutions among all stakeholders.
- Prepare and maintain technical documentation, including product samples, catalogs, and databases.
- Deliver technical support to clients and team members, ensuring seamless implementation and customer satisfaction.
- Develop and propose optimized technical solutions to enhance product offerings and competitive positioning.
- Work closely with the sales team to promote Legrand's brand and provide valuable insights.
- Analyze and follow up on quotations in collaboration with the sales team to improve efficiency and success rates.
- Establish and maintain strong client relationships, ensuring alignment with best practices and market needs.
- Degree in Electrical Engineering / Electronics
- At least three years of experience in a technical support or similar role is essential
- A strong understanding of business operations and growth opportunities in the technology sector
- Exceptional attention to detail and precision when creating technical documentation
- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment
- Proficiency in English, both written and verbal, is a must
- Ability to analyze and interpret data to support decision-making processes
- Strong problem-solving skills and a proactive approach to identifying and resolving technical issues
- A customer-oriented mindset, with a focus on delivering exceptional support and building strong client relationships
- Willingness to stay updated with the latest industry trends and technological advancements
Skills Required
- Degree in Electrical Engineering or Electronics
- At least three years of experience in technical support or similar role
- Strong understanding of business operations and growth opportunities in the technology sector
- Exceptional attention to detail and precision in creating technical documentation
- Excellent communication and collaboration skills; teamwork
- Proficiency in English, both written and verbal
- Ability to analyze and interpret data to support decision-making
- Strong problem-solving skills and proactive issue resolution
- Customer-oriented mindset focused on delivering exceptional support and building client relationships
- Willingness to stay updated with industry trends and technological advancements
What We Do
BTicino, a premium brand of the Legrand Group, is a global leader in electrical and digital infrastructure solutions. The company produces and sells electrical and digital equipment for residential, commercial, and industrial applications, focusing on energy distribution, communication systems, and smart home automation.
