CRM Technical Support Specialist
We are looking for a technically minded and client-oriented
professional with strong B2B experience and hands-on expertise working within
CRM platforms such as HubSpot, Salesforce, or similar systems.
The ideal candidate has 3–5 years of experience in technical
customer-facing roles and understands how companies use CRM data, workflows,
segmentation, filtering logic, and automations in real business environments.
Requirements
Required Technical Skills
Experience with relational databases
Experience with SQL queries
Strong understanding of filtering logic and conditional
rules
Ability to think in logical operators
Experience with data segmentation
Advanced spreadsheet skills such as pivot tables, VLOOKUP,
and formulas/functions
Experience with regular expressions (regex)
Strong hands-on experience working with CRM platforms such
as HubSpot, Salesforce, or similar systems
We Think You Would Be the Best Fit If
You have 3–5 years of experience in high-quality support, onboarding,
solutions consulting, implementation, or similar technical customer-facing B2B
roles
You have previous hands-on experience working directly
within HubSpot, Salesforce, or similar CRM/customer data platforms
You’re a strong communicator who’s equally comfortable over
chat, email, or Zoom
You’re curious, driven, and enjoy solving technical and
data-related challenges
You can troubleshoot and explain technical concepts clearly,
even when documentation is limited
You’re confident working with data tools, CRMs, workflows,
and customer segmentation
You’re collaborative, enthusiastic, and thrive in a
fast-moving remote environment
You enjoy combining communication, technology, and
problem-solving in a client-facing role
You’re aligned with our mission: making it fun, easy, and
approachable to work with data
Ideal Backgrounds
Candidates coming from roles such as:
CRM Specialist
Solutions Consultant
Technical Support Specialist
Implementation Specialist
Customer Success Manager (SaaS/technical environment)
Technical Account Manager
HubSpot or Salesforce Support/Operations Specialist
Benefits
Private health insurance
Happy Friday program
Training by international experts
Opportunity for rapid advancement within the company
International and collaborative work environment
Skills Required
- Experience with relational databases
- Experience writing SQL queries
- Strong understanding of filtering logic and conditional rules
- Ability to think in logical operators
- Experience with data segmentation
- Advanced spreadsheet skills, including pivot tables, VLOOKUP, and formulas or functions
- Experience with regular expressions (regex)
- Hands-on experience with HubSpot, Salesforce, or similar CRM platforms
- Three to five years of experience in technical customer-facing B2B roles, support, onboarding, solutions consulting, implementation, or similar work
- Strong communication skills across chat, email, and Zoom
- Ability to troubleshoot and explain technical concepts clearly
- Confidence working with data tools, CRM workflows, and customer segmentation
- Collaborative, adaptable approach in a fast-moving remote environment
What We Do
WorkaNova is a global business-process-outsourcing (BPO) and customer-experience specialist serving iGaming operators and other companies. It provides multilingual live-chat, email and ticket support, second-line support, quality assurance, VIP player support, sales, technical support, and back-office services. The company builds dedicated teams, manages service levels and reporting, and supports partners across international markets and multiple time zones.
