We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Description:
Troubleshoot and resolve technical issues related to hardware, software, and networking
Install and configure hardware and software applications
Monitor and maintain Cartrack application and systems to ensure their smooth functioning
Collaborate with Global teams to implement and maintain IT projects
Document technical procedures, user manuals, and FAQs
Provide technical support for any IT related matters or issue
Train users on the use of Cartrack applications and hardware
Continuously update technical knowledge and skills
Requirements:
Minimum Higher Nitec/Diploma/Bachelor in Electronics Engineering or Automotive Engineering or other related fields
Minimum of 3 years' experience
Understanding of Telematics is a plus!
Proficient in written and spoken English to handle customer queries
Must have a pleasant personality with high levels of motivation and enthusiasm
Ability to work independently and as part of a team
Willingness to work outside regular business hours as required
Skills Required
- Higher Nitec, Diploma, or Bachelor in Electronics, Automotive Engineering, or related field
- Minimum 3 years' experience
- Proficient written and spoken English
- Ability to troubleshoot and resolve hardware, software, and networking issues
- Ability to install and configure hardware and software applications
- Ability to work independently and as part of a team
- Willingness to work outside regular business hours as required
- Understanding of Telematics
- Pleasant personality with high motivation and enthusiasm
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
