Position Summary
Oversee the overall technical operation, including service center related repair processes and KPIs. Support the daily work of service partners and contact center with L1&L2 support and trainings. Support the HW and SW development of Samsung products with onfield experience including repairs, logs and product tests.Role and Responsibilities
- Take part in customer service related projects and monitor the service centers’ performance in the related projects
- Increase the value of Samsung brand
- Maintain and increase the satisfaction of Samsung’s customers
- Support the pre-sales and after-sales operations
- Optimize service related costs, maintain and increase the quality of service and customer service
- Support the daily work of Samsung service centers and Customer Service Department
Main responsibilities
- Create training materials, organize and provide trainings for the representatives of service centers and contact center
- Continuous technical support for all participants of after sales operation
- Visit the service partners and contact center regularly, check and ensure their process continuously, support their activity with all necessary data and information
- Support all value added products related projects and its technical issues
- Provide technical support for related sales departments
- Get to know, test new products and solutions, attend trainings held by EHQ/HQ
- Participate in fulfilling the customers’ requests and in increasing the customer satisfaction
- Feedback technical problems coming from service partners and contact center to EHQ & HQ, keep contact and benchmark with technical support specialists in other subsidiaries
- Prepares technical related analysis and reports to make visible repair trends and quality issues
Skills and Qualifications
Requirements
- 1-2 years' experience in related field (technical field, service etc.)
- OR BA/BSC degree in electrical engineering
- Fluent communication skills in Hungarian and English is a must
- Advanced skills in Excel, Word and Power Point
- Ability to handle own projects
- Multi-tasking ability
- Structured and organized way of working
Life at Samsung
- Modern office facilities with weekly ‘’breakfast day’’ and various office events
- Hybrid working model 3:2 (home office up to 2 days per week)
- Flexible working hours
- Private health- and life insurance
- Cafeteria system
- Smartphone and mobile costs covered
- Employee discount programs
- eLearning platform
- Local and regional training opportunities
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What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
