We are looking for a Technical Support Specialist to join our team and help customers resolve technical issues while using our health services platform.
This role is suitable for both Junior and Middle-level candidates, depending on experience. You will work closely with customers and internal technical teams to troubleshoot issues, answer technical questions, and ensure a smooth user experience.
ResponsibilitiesProvide technical support to customers via email, chat, and other communication channels.
Troubleshoot and resolve technical issues related to the platform.
Investigate reported problems and identify possible causes.
Escalate complex technical issues to development or engineering teams.
Document support requests, solutions, and recurring issues.
Assist customers with platform functionality and basic troubleshooting.
Monitor support tickets and ensure timely resolution.
Work with Product and Engineering teams to communicate customer feedback and recurring issues.
Contribute to internal support documentation and knowledge bases.
1+ year of experience in technical support, IT support, customer support, or a related role.
Basic understanding of software applications and troubleshooting.
Comfortable working with web-based platforms and business software.
Strong problem-solving and communication skills.
Ability to explain technical information in a clear and simple way.
Good organizational skills and attention to detail.
Good English communication skills.
3+ years of experience in technical support or a similar role.
Strong troubleshooting and problem-solving skills.
Experience supporting SaaS or web-based applications.
Ability to investigate technical issues and work with engineering teams on resolution.
Familiarity with APIs, logs, databases, or basic SQL is a plus.
Experience working with ticketing and support platforms.
Good English communication skills.
Experience with tools such as Zendesk, Intercom, Jira, or similar.
Basic knowledge of APIs and Postman.
Familiarity with SQL and database concepts.
Experience supporting SaaS, healthcare, or technology products.
Understanding of data privacy and security principles.
$55,000 - $75,000 per year, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
What We OfferFully remote work with flexible working hours.
Supportive and collaborative team environment.
Opportunity to work with modern technology.
Professional growth and learning opportunities.
Experience in a growing HealthTech company.
Location: Remote
Seniority Level: Junior / Middle
Salary Range: 55,000 - 75,000 USD (gross, annually)
Skills Required
- At least 1 year of experience in technical support, IT support, customer support, or a related role for junior candidates
- At least 3 years of experience in technical support or a similar role for middle-level candidates
- Basic understanding of software applications and troubleshooting
- Experience working with web-based platforms and business software
- Strong problem-solving and communication skills
- Ability to explain technical information clearly and simply
- Good organizational skills and attention to detail
- Good English communication skills
- Experience supporting SaaS or web-based applications for middle-level candidates
- Ability to investigate technical issues and work with engineering teams on resolution
- Experience working with ticketing and support platforms
- Experience with Zendesk, Intercom, Jira, or similar tools
- Basic knowledge of APIs and Postman
- Familiarity with SQL and database concepts
- Experience supporting SaaS, healthcare, or technology products
- Understanding of data privacy and security principles
What We Do
CareerSwift is an AI-powered recruitment and job search automation platform designed for both professionals and growing companies. It streamlines the hiring process through AI-driven resume optimization, intelligent job discovery, and automated candidate screening and interviewing. By utilizing context-aware AI agents, CareerSwift helps job seekers land roles faster and enables companies to identify high-quality talent more efficiently.
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