Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Technical Support Specialist II, where you'll contribute to delivering excellent technical support solutions. You'll collaborate with professionals across multiple departments to resolve complex technical issues, improve processes, and ensure customer satisfaction. Working with scientific innovation, you'll provide expert technical assistance through remote and on-site support, while contributing to improvement initiatives that help our customers make the world healthier, cleaner, and safer.
REQUIREMENTS:
- BSc in Computer Science, Mathematics, Life Sciences or related field
- Advanced problem-solving abilities and analytical thinking skills
- Experience as CDS Super User
- Working knowledge of Laboratory software
- Working knowledge of Windows Server, Win 10, Win 11
- Knowledge of chromatography or mass spectrometry instrumentation and its usage in an industrial laboratory setting is advantageous
- Customer focused and committed to customer allegiance
- Strong customer service orientation with ability to handle complex technical discussions
- Ability to work independently and collaboratively in cross-functional teams
- Experience creating and maintaining technical documentation and training materials
- Capability to perform root cause analysis and implement corrective action
- Experience with quality management systems and continuous improvement methodologies
- Ability to travel nationally and internationally up to 20% of the time
- Proven ability to manage multiple priorities and meet performance metrics
- Knowledge of safety regulations and compliance requirements
- Demonstrated ability to train and mentor other technical staff
Skills Required
- BSc in Computer Science, Mathematics, Life Sciences or related field
- Experience as CDS Super User
- Working knowledge of Laboratory software
- Working knowledge of Windows Server, Win 10, Win 11
- Knowledge of chromatography or mass spectrometry instrumentation
- Strong customer service orientation
- Experience creating and maintaining technical documentation
- Ability to travel nationally and internationally up to 20% of the time
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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